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Proactive vs. reactive Problem Management

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Guest user Created:   Aug 08, 2017 Last commented:   Aug 08, 2017

Proactive vs. reactive Problem Management

I need to know how we can categorize the proactive problem and active?
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Branimir Valentic Aug 08, 2017

Answer:
Most probably the question is about proactive and reactive Problem management.

Reactive Problem Management is reaction to created Problem Record, usually based on an incident. So, Problem Management is triggered to do something (find a root cause of one or more incidents).
On the other side, Proactive Problem Management is usually carried out in scope of Continual Service Improvement and means - "let's see if we can find some common pattern in incident/problem history in order to prevent future incidents".

The article " "ITIL Reactive and Proactive Problem Management: Two sides of the same coin" https://advisera.com/20000academy/knowledgebase/itil-reactive-proactive-problem-management-two-sides-coin/ to learn more.

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Aug 08, 2017

Aug 08, 2017