Procedure for performance evaluation

Answer:

In order to comply with clause 9, performance evaluation, Advisera has available 3 different procedures which can be completed with other relevant documents and records. Check the following links to download a free preview of this documentation:
- Procedure for measuring customer satisfaction: https://advisera.com/9001academy/documentation/procedure-measuring-customer-satisfaction/
- Procedure for internal audit: https://advisera.com/9001academy/documentation/procedure-internal-audit/
- Procedure for management review: https://advisera.com/9001academy/documentation/procedure-management-review/
- Matrix of key performance indicators: https://advisera.com/9001academy/documentation/matrix-key-performance-indicators/

When performing evaluation i ISO 9001:2015 you basically need to determine first what need to be measured, then how and where to measure those aspects and finally when to analyze and evaluate the measurements.

These materials can help you to create procedures for performance evaluation:
- Article - How to implement the check phase (performance evaluation) in the QMS according to ISO 9001:2015: https://advisera.com/9001academy/blog/2015/11/17/how-to-implement-the-check-phase-performance-evaluation-in-the-qms-according-to-iso-90012015/
- Article - Monitoring and measuring: the basis for evidence-based decisions: https://advisera.com/9001academy/blog/2020/09/21/how-to-perform-monitoring-and-measurement-according-to-iso-9001/
- Book - Discover ISO 9001:2015 through practical examples: https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Free on-line training - ISO 9001:2015 Foundations Course : https://advisera.com/training/iso-9001-foundations-course/