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Elements for QMS improvement

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Guest user Created:   Sep 21, 2020 Last commented:   Sep 21, 2020

Elements for QMS improvement

I wish to know the elements needed to carry out the continuous improvement of a QMS using the process approach.

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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Sep 21, 2020

Continual improvement of a QMS can include actions to reduce variability of processes, products and services. So, a good starting point is about considering the results from analysis and evaluation (ISO 9001:2015 clause 9.1.3) and from management review (ISO 9001:2015 clause 9.3) in order to determine if continual improvement actions are needed.

https://www.screencast.com/users/ccruz5284/folders/Default/media/42888aff-f383-4de6-ab4c-cd706e15cc33

The cycle of the left is the control cycle or the daily cycle. When you perform 9.1.3 or 9.3 you are checking performance (C) and deciding what to do (A).

If the decision is: we like this performance level we can keep the process without changes, you keep your internal standard (S) (procedures, rules, instructions).
If the decision is: we must improve performance, you must jump into the improvement cycle, and perform the PDCA. You have to determine the root cause(s) and design a solution to remove them. That solution will be part of an action plan that must be implemented to change one or more processes of your QMS. Any relevant result of a QMS (desirable or undesirable) will always be the outcome of one or more processes. Removing the root cause(s) means changing, improving one or more processes. Like in this example:

https://www.screencast.com/users/ccruz5284/folders/Default/media/8ace04c4-264f-4105-b8bb-65734f8774d2

The following material will provide you with information about root cause analysis and improvement:

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Sep 21, 2020

Sep 21, 2020

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