Process mapping VS Process flow chart

Let me start with the management system definition according to ISO 9000:2015. Something like, a system to establish a policy, translate it into a set of objectives and work to meet them.

ISO 9001:2015 promotes the use of the process approach. Consistent and predictable results are achieved more effectively and efficiently when everyday activities are seen and managed as interrelated processes that work as a coherent system.

So, if you open that black box called “System” you will see a set of interrelated processes:

In our webinar - Free webinar – The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/ - we use this example for process mapping:

Process mapping is about designing a model of how an organization works as a set of interrelated processes.

Now, you want to zoom each process and see how work is actually done. So, for each process you design a flow chart. In the same webinar, we use the following example:

While process mapping is about the flow inter-processes, flowcharting is about the flow intra-process.

You can find more information below:

• ISO 9001 – ISO 9001: The importance of the process approach - https://advisera.com/9001academy/blog/2015/12/01/iso-9001-the-importance-of-the-process-approach/
• ISO 9001:2015 process vs. procedure – Some practical examples - https://advisera.com/9001academy/blog/2016/01/19/iso-90012015-process-vs-procedure-some-practical-examples/
• Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
• Book – Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/