Process mapping?

Answer:

ISO 9001:2015 requires that your organization determines all key processes. “Determines” means that it is your organization that defines and establishes what is a key process, considering the scope of your QMS. ISO 9001:2015 do not use the word map, and do not require any particular visual approach to characterize each process. For example, you can use a table, each process in a row, and each item of clause 4.4.1 of ISO 9001:2015 in columns.

The following material will provide you information about the process approach:

- ISO 9001 – ISO 9001: The importance of the process approach - https://advisera.com/9001academy/blog/2015/12/01/iso-9001-the-importance-of-the-process-approach/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-14001-internal-auditor-course/"
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/