Please: Our organism are implementing for the first time the iso 9001 standard and now the project team are making the quality objectives. and we have some troubles like this :
- the objectives choosen, is directly coming from our company objectives and they put for each processus it's objective but there is no improvement!, for example for maintenance processus they said : we will repect the maintenance schedule at 100%, for sales we will repect 100% of the schedule!
and in our politique quality : we put : we will improve our processus!
1- Are they correct objectives?
2- I told to them, that when we put processus objectives, we have to choose an objective with an improve like : Reduction in internal defect rates, scrap rates, rework, reduction in cycle time, changeover time, process audit results, plant availability / breakdowns monitors.
are you agree?
thank you in advance
Thank you for your questions, please find the answers bellow:
1. The objectives of your organization are established in wrong way, because they are related to whether the activities are performed instead of effectiveness of the activities performed. For example, following the maintenance schedule doesn't say much about the failures of the equipment or the halts in the production because of the equipment malfunction. You can follow your maintenance schedule and still have failures. It is better to relate the objective to the purpose of the maintenance then to the maintenance activities themselves. The same goes for sales, noone will care if the sales activities are done according to the plan if the sales drops.
2. You are correct, the only thing you need to add to your objectives is a measure and a time-frame so you can assess whether the objectives are met.