I would like to know the difference between quality objective, matrix of indicators, and quality plan. I would also like to know how they are co-related in ISO 9001:2015. When using the documentation kit acquired from advisera, related to ISO 9001: 2015, I was left with this doubt.
Quality objectives are overall goals or targets stated by the organization in order to achieve improvement within the QMS. These quality objectives can be measured by the KPI´s which are individual or specific activities defined in order to monitor and measure a stablished target/goal. Usually most quality objectives are supported by many KPI´s. For example, an objective can be increasing turnaround by 5% while KPI´s could be increasing sales activities by 8% and reducing bussiness costs by 5%.
You need to keep in mind that while quality objectives are a mandatory requirement in ISO 9001:2015, KPI´s are just optional.
Quality Plan is a list of arrangements needes for the creation of a product or serviec including the necessary tools, process steps, measurement points and other information.
These materials can help you to understand the differences between objectives, KPIs and a Quality Plan: