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Quality Plan, Objectives and KPIs

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Guest user Created:   Oct 13, 2018 Last commented:   Oct 13, 2018

Quality Plan, Objectives and KPIs

I would like to know the difference between quality objective, matrix of indicators, and quality plan. I would also like to know how they are co-related in ISO 9001:2015. When using the documentation kit acquired from advisera, related to ISO 9001: 2015, I was left with this doubt.
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Iciar Oct 13, 2018

Best regards

Answer:

Quality objectives are overall goals or targets stated by the organization in order to achieve improvement within the QMS. These quality objectives can be measured by the KPI´s which are individual or specific activities defined in order to monitor and measure a stablished target/goal. Usually most quality objectives are supported by many KPI´s. For example, an objective can be increasing turnaround by 5% while KPI´s could be increasing sales activities by 8% and reducing bussiness costs by 5%.

You need to keep in mind that while quality objectives are a mandatory requirement in ISO 9001:2015, KPI´s are just optional.

Quality Plan is a list of arrangements needes for the creation of a product or serviec including the necessary tools, process steps, measurement points and other information.

These materials can help you to understand the differences between objectives, KPIs and a Quality Plan:

- Article - How to define Key performance indicators for a QMS based ISO 9001: https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
- Article - How t write good quality objectives: https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
- Article - What has changed with quality objectives in ISO 9001:2015: https://advisera.com/9001academy/blog/2018/05/08/what-has-changed-with-quality-objectives-in-iso-90012015/
- Article - Making the best out of ISO 9001 quality plan: https://advisera.com/9001academy/blog/2015/12/08/making-the-best-out-of-iso-9001-quality-plan/
- Free on-line course - ISO 9001:2015 Foundations Course: https://advisera.com/training/iso-9001-foundations-course/

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Oct 12, 2018

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