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Risk and opportunity determination in a process - example

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Guest user Created:   Jan 17, 2019 Last commented:   Jan 17, 2019

Risk and opportunity determination in a process - example

"I want to know how we can identify the risk and opportunities associated with a process”
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

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Carlos Pereira da Cruz Jan 17, 2019

Answer:
Look into the ISO 9000:2015 definition of risk. Something like: risk is the effect of uncertainty on an expected result. So, consider a process and list what are the expected results from that process.

For example, consider the process “Write proposals”. What do we want from that process?

* We want proposals that win customers
* We want proposals that are made on time
* We want proposals that make money

The risks will prevent or hinder the achievement of the expected results for the process. You can gather people working in the process and internal customers of that process and do a brainstorming about what can go wrong with the process:

* Writing proposals that don’t answer to customer requirements and expectations
* Lack of information about customer requirements
* Writing proposals that are overpriced
* Taking too much time to write and send proposals
* Writing proposals that are underpriced

The opportunities will help in meeting the expected results for the process. You can gather people working in the process and internal customers of that process and do a brainstorming about what can help the process:

* Developing an app to streamline the writing of proposals
* Creating standard cost tables to minimize underpricing/overpricing
* The positive economic mood will create market demand
* The closure of an important competitor will create market demand

The following materials will provide you with details about risk determination:
- How to address risks and opportunities in ISO 9001 - https://advisera.com/9001academy/blog/2016/06/21/how-to-address-risks-and-opportunities-in-iso-9001/
- Risk-based thinking replacing preventive action in ISO 9001:2015 – The benefits - https://advisera.com/9001academy/knowledgebase/risk-based-thinking-replacing-preventive-action-in-iso-90012015-the-benefits/
- Free webinar – How to implement risk management in ISO 9001:2015 - https://advisera.com/9001academy/webinar/how-to-implement-risk-management-in-iso-90012015-free-webinar-on-demand//
- Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Jan 17, 2019

Jan 17, 2019

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