Sales and Marrketing

First, a word of caution. Sales and Marketing are not processes, Sales and Marketing are departments. Please check in this free webinar on-demand the difference between process and department – The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/

Clauses typical of Sales activities are:

• 8.2, 9.1.2
   

Clauses that may be relevant for the Marketing activities are:

• 8.2 (interaction with customers and potential customers),
• 8.3 (inputs for design and development),
• 9.1.2 (feedback from customers)
• ISO 9001:2015 has no specific Marketing requirements