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Sales and Marrketing

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Gordon Created:   May 18, 2022 Last commented:   May 18, 2022

Sales and Marrketing

Which cluases are related to the Sales and Marketing process
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz May 18, 2022

First, a word of caution. Sales and Marketing are not processes, Sales and Marketing are departments. Please check in this free webinar on-demand the difference between process and department – The Process Approach - What it is, why it is important, and how to do it - https://advisera.com/9001academy/webinar/iso-9001-process-approach-free-webinar-on-demand/

Clauses typical of Sales activities are:

  • 8.2, 9.1.2
     

Clauses that may be relevant for the Marketing activities are:

  • 8.2 (interaction with customers and potential customers),
  • 8.3 (inputs for design and development),
  • 9.1.2 (feedback from customers)
  • ISO 9001:2015 has no specific Marketing requirements
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May 18, 2022

May 18, 2022

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