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Service in ISO 20000

ITIL & ISO 20000
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Guest user Created:   Jul 13, 2018 Last commented:   Jul 13, 2018

Service in ISO 20000

ITIL & ISO 20000
ISO 9001:2015 standard talks about Product and services, and ISO 20000 is about service management system, what is the difference between the term service used in both standards
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.
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Branimir Valentic Jul 13, 2018

Answer:
Basically, a service is a service, in both standards. ISO 9001 is more generic and applicable to any industry and can be applied to both - products and services. ISO 20000 is focused on (IT) services and goes much deeper in requirements for the whole lifecycle of the service.
Learn more about ISO 9001 in the article " What is ISO 9001?" https://advisera.com/9001academy/what-is-iso-9001/ and "What is ISO 20000?" https://advisera.com/20000academy/what-is-iso-20000/

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Jul 13, 2018

Jul 13, 2018

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