My client is a small company of approx. 20-25 people operating from 4 different locations. The company is a supply and service provider of firefighting and safety equipment to the marine industry. They do have a QMS today that was made several years ago, and I believe it was based on the ISO 9001:2008. However, it was never audited by a certification body. Company management now plans to take the next step and proceed with writing a revised QMS to meet the ISO 9001:2015 standard. In the current company QMS there are some sections that may not be specifically mentioned as requirements of the 2015 standard. F.inst.:
Code of Ethics and Business Conduct
Quality, Safety, Health & Environment Protection Policy
Job preparation (very detailed check-list of tools and spares to bring to the worksites when doing service onboard cruise vessels, one list for each product type, portable fire extinguishers, fixed fire fighting systems, breathing apparatus etc.)
Emergency & Hazardous Preparedness. (Company is b ased in Florida where there are frequent hurricane threats)
Many of the chapters in the current manual are very good, but in order to keep the new QMS as short as possible, should some of these chapters be taken out and perhaps be part of a separate “Operational Manual” or an Employee Handbook?
The current manual is extensive in size…90 pages. It even includes employee performance reviews which perhaps should be included in the employee handbook…
When I saw in the content “Job preparation (very detailed check-list of tools and…” I remembered quality manuals made in the late 80’s, because the standard at that time mentioned that the manual should refer to the documentation or include it. As you know, ISO 9001:2015 does not require a quality manual nevertheless most organizations are keeping a document that they call the Quality Manual, or the Management System Manual. I advise you to proceed with your idea or making it as short as possible, perhaps 10 pages. 10 pages where you answer to questions like:
a) Who are we?
b) What do we do?
c) Whom do we serve?
d) What kind of compromises do we assume?
e) How do we work? (where you can map your processes)
Your idea of a separated Operations Manual for example, seems very good.
Please see bellow some material with information about the quality manual:
- ISO 9001 – Writing a short Quality Manual - https://advisera.com/9001academy/knowledgebase/writing-a-short-quality-manual/
- free online training ISO 9001:2015 Foundations Course – https://training.advisera.com/course/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/