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Answer:
If they attend training or awareness sessions about the quality policy, and/or the quality objectives, and/or QMS effectiveness, and/or importance and impact of non-conformities I believe that clause 7.3 is more appropriated. In other cases, I believe that clause 7.2 is more appropriated.
The following material will provide you information about ISO 9001 training:
- ISO 9001 Training - https://advisera.com/9001academy/knowledgebase/iso-9001-training/
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Feb 28, 2018