Understanding context of the organization

Answer:

Understanding context of the organization includes identifying all internal and external issues that can affect ability of the organization to achieve its objectives. Internal context may include organizational structure, organizational culture, human resources, condition of the equipment, etc. External issues may be conditions on the market, relevant legislation, tax policy, competitors, etc.

Identifying interested parties and their needs and expectations is part of determining context of the organization. Interested parties also may be internal and external and they also should be observed in sense of how they influence the organization. Once the organization determines what are the relevant interested parties, the organization must determine their needs and expectations related to the organization.

For more information, see:
- How to identify the context of the organization in ISO 9001 :2015 https://advisera.com/9001academy/knowledgebase/how-to-identify-the-context-of-the-organization-in-iso-90012015/
- How to determine interested parties and their requirements according to ISO 9001:2015 https://advisera.com/9001academy/blog/2015/11/10/how-to-determine-interested-parties-and-their-requirements-according-to-iso-90012015/