Writing a good quality policy and objectives

Answer:

Regarding the quality policy, it should comply with the following statements:
- is appropriate to the purpose and context of the organization
- supports the strategic direction of the organization
- is the basis for establishing quality objectives
- includes a commitment to comply with ISO 9001 requirements
- includes a commitment to continual improvement
You also need to consider that the quality policy needs to be documented and available to the interested parties and also must be understood by the employees so they can apply it.

To learn more about the quality policy see these articles:
- How to write a good quality policy: https://advisera.com/9001academy/blog/2014/03/25/write-good-quality-policy/
- How does the ISO 9001:2015 revision affect the quality policy: https://advisera.com/9001academy/blog/2018/04/10/how-does-the-iso-90012015-revision-affect-the-quality-policy/

When it comes to the quality objectives, make sure they are S.M.A.R.T (specific, measurable, achievable, realistic and time-based) but also that they are relevance at all levels of the organization, that is, each employee should understands the objectives and how their job helps meeting those the Quality Objectives.

To learn more about the quality objectives see these articles:
Article – How to write good quality objectives: https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/

You can also see these materials to help you with the quality policy and quality objectives:
- Book – Discover ISO 9001:2015 through practical examples: https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Free on-line training – ISO 9001:2015 Foundations: https://advisera.com/training/iso-9001-foundations-course/