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Getting ISO 9001 certificate
Before you apply for registration you must implement the standard, which means you need to create necessary documentation and start following new procedures.
Once you implemented the standard (this includes performing internal audit and management review) you can call the certification body to conduct certification audit.
For more information read these articles:
- Checklist of ISO 9001 implementation & certification steps https://advisera.com/9001academy/knowledgebase/checklist-of-iso-9001-implementation-certification-steps/
- Four things you need to start your ISO 9001 project https://advisera.com/9001academy/blog/2015/02/10/four-things-need-start-iso-9001-project/
- How should you pick an ISO 9001 certification body? https://advisera.com/blog/2021/01/11/how-to-choose-an-iso-certification-body/ -
ECR & ECO
An engineering change request (ECR) form is used to describe a suggested enhancement or problem with a product. A change request originates from customer complaints, field failures, non-conforming materials, audits, product enhancement ideas and other various sources.
An engineering change order (ECO) is a documentation packet that outlines the proposed change, lists the product or part(s) that would be affected and requests review and approval from the individuals who would be impacted or charged with implementing the change.
The simplified translation to QMS language would be that ECR is non-conformance record and ECO is corrective action record related to design and development process.
The bot h can be considered as a part of the process of continual improvement and they can be included in quality objectives. The objectives you stated "reduce minimum cycle time for ECO by 3 days and reduce ECR percentage by 1" are very good objectives to start with.
For more information read this articles:
- How to Write Good Quality Objectives https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
- The ISO 9001 Design Process Explained https://advisera.com/9001academy/blog/2013/11/05/iso-9001-design-process-explained/
- Seven Steps for Corrective and Preventive Actions to support Continual Improvement https://advisera.com/9001academy/blog/2013/10/27/seven-steps-corrective-preventive-actions-support-continual-improvement/ -
What questions to expect during certification audit
The certification body will try to determine whether your organization is compliant with the standard or not. They will ask you questions about every requirement of the standard.
For more information see these materials:
- Free ISO 9001 Gap Analysis Tool https://advisera.com/9001academy/iso-9001-gap-analysis-tool/
- Checklist of ISO 9001 implementation & certification steps https://advisera.com/9001academy/knowledgebase/checklist-of-iso-9001-implementation-certification-steps/ -
When to start with corrective action
It is best to start corrective action immediately. Conducting corrective action includes determining the root cause of nonconformity and taking action to prevent non-conformance from recurring.
The whole corrective action process can take some time, an you need to determine the time frame for investigating and removing non-conformance, but you should initiate the corrective action as soon as possible.
For more information read this article:
- Seven Steps for Corrective and Preventive Actions to support Continual Improvement https://advisera.com/9001academy/blog/2013/10/27/seven-steps-corrective-preventive-actions-support-continual-improvement/ -
Implementation of ISO 9001 over ISO 27001
Since you have implemented the ISO 27001, I suggest you to conduct the GAP analysis first since there are a lot of common requirements of both standards. Once you determine what ISO 9001 requirements you already met, you can create your project plan and met the remaining requirements.
For more information see these materials:
- Free ISO 9001 Gap Analysis Tool https://advisera.com/9001academy/iso-9001-gap-analysis-tool/
- ISO 9001 vs. ISO 27001 matrix (PDF) https://info.advisera.com/9001academy/free-download/iso-9001-2015-vs-iso-27001-2013-matrix/
- ISO 9001 Implementation Diagram (PDF) https://info.advisera.com/9001academy/free-download/iso-9001-implementation-diagram/ -
How much to wait until certification
It is best to ask your certification body, some certification bodies allow certification audit to be performed immediately and some require 3 or more months to pass before certification audit. But it is important that you complete the whole QMS cycle which means you need to perform internal audit and management review in order to be able to pass the certification.
For more information read this article:
- Checklist of ISO 9001 implementation & certification steps https://advisera.com/9001academy/knowledgebase/checklist-of-iso-9001-implementation-certification-steps/ -
Re-certification in October 2015
First you must ask your certification body whether they will audit your organization according to ISO 9001:2008 or ISO 9001:2015.
If the certification body will conduct re-certification according to ISO 9001:2008, then you don't need to do much more compared with previous surveillance audits. You need to make sure that internal audit is conducted, as well as management review. Check the status of corrective and preventive actions, see if there were any recommendations or non-conformities identified during previous surveillance audit and make sure that they are removed.
If the re-certification will be conducted according to ISO 9001:2015, you will have to make a transition to a new version and there will be some significant changes.
My suggestion is, if they plan to re-certify your organization according to ISO 9001:2015 to reschedule your certi fication to August 2015, in this way they will have to re-certify you against ISO 9001:2008 and you will have enough time to make transition in following years. But if you decide to do re-certification against ISO 9001:2015, you will have our full support. We are planing to launch the free webinar that will explain how to make a transition to a new version of standard and our new documentation toolkit will be launched as soon as final draft of the standard is released. So, either way, you can accomplish your re-certification.
For more information read these articles:
- Checklist of ISO 9001 implementation & certification steps https://advisera.com/9001academy/knowledgebase/checklist-of-iso-9001-implementation-certification-steps/ -
iso 9001 forms
ISO 9001: 2008 permits a business mobility in the way that decides to help document the top quality management technique (QMS). This lets each one corporation to formulate the minimum level of records necessary so that you can illustrate the useful arranging, function and handle involving the processes and the execution and constant advancement involving the potency of the QMS. -
Quality Manual in ISO 9001:2015
The ISO 9001:2015 is still not published, only available information about it is DIS ISO 9001:2015 which is draft version of the standard and may suffer a lot of changes until the final version. According to the DIS ISO 9001:2015 the Quality Manual won't be mandatory but again there must be some document that would describe the context of organization, scope of QMS, etc.
We are planning to release the documentation toolkit for ISO 9001:2015 as soon as the FDIS ISO 9001:2015 (the final draft of the standard that will be given to adoption by ISO Committee) is released. If you decide to buy our current ISO 9001 documentation toolkit, you will get our new ISO 9001:2015 Documentation Toolkit free of charge.
For more information read this article: 5 Main Changes Expected in ISO 9 001:2015 from the 2014 Draft International Standard (DIS) https://advisera.com/9001academy/knowledgebase/5-main-changes-expected-in-iso-90012015-from-the-2014-draft-international-standard-dis/ -
7.5.4 Customer Property and intellectual property
The only info I have in my possession is customer orders that specifies what features customer wants, i.e. customer orders. Is this considered as "Intellectual Property" and therefore Clause 7.5.4 apply? I select from the suppliers' catalog that meets my customers' specifications. Also I have not been asked by my customer to treat his purchase order info as "Confidential".
My question is do Clause 7.5.4 apply for my above services when I have nothing in my possession of property that belongs to my customer other than customer order specifying what hardware they want in the lap or desk top.
Can you please tell when "in tellectual property" makes Clause 7.5.4 applicable?
Answer:
The clause 7.5.4 doesn't apply to your business, customer orders are not considered as a property. You just need to explain in your Quality Manual that this clause don't apply to your organizations since you don't perform processes that include customer property. However, if your business includes repairing the computers or servicing them, you will need to include this clause in your QMS.
The intellectual property in your case would be some working instructions or software, etc.
Here is one interesting article regarding the subject:
- Understanding Product & Service Provision in ISO 9001 https://advisera.com/9001academy/blog/2014/10/07/understanding-product-service-provision-iso-9001/