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EU GDPR compliance

1. will this help me make my websites (cookie bar, privacy policy, terms of service, shop, contact form and newsletter) form fully compliant?

Yes, our toolkit can help to reach compliance with GDPR requirements because it guides the user in the process.

You can find more information about our EU GDPR Documentation Toolkit here: https://advisera.com/eugdpracademy/eu-gdpr-documentation-toolkit/

2. Do I have full support in all the above steps or there is any limitation in terms of the times I can ask?

Our basic toolkit includes free consultation via Skype, email support (up to 10 questions per month), video tutorial, and document review to help you through the process. We also offer other packages of support that have included more options. You can see the options and what they contain at this link: https://advisera.com/eugdpracademy/eu-gdpr-documentation-toolkit/

3. And since my websites are visited and used by people from all over the world, do I have to comply with other non-EU countries regulation too? Or is GDPR implementation enough to these countries?I am asking this, because maybe there is need of another package to buy."

Our toolkit helps to comply with GDPR requirements which are considered as a standard through privacy laws all around the world. However, you need to be aware that some requirements may differ from legislation to legislation and while the compliance with GDPR can cover most requirements, you may need some adjustments.

Here you can find more information:

• EU GDPR Documentation Toolkit https://advisera.com/eugdpracademy/eu-gdpr-documentation-toolkit/
• What is the EU GDPR and why is it applicable to the whole world? https://advisera.com/eugdpracademy/knowledgebase/what-is-the-eu-gdpr-and-why-is-it-applicable-to-the-whole-world/
• First steps to take to reach GDPR compliance: https://advisera.com/eugdpracademy/blog/2018/10/08/first-steps-to-take-to-reach-gdpr-compliance/

If you want to know more about GDPR compliance you can consider enrolling in this EU GDPR Foundations Course: https://advisera.com/training/eu-gdpr-foundations-course//

Elements for QMS improvement

Continual improvement of a QMS can include actions to reduce variability of processes, products and services. So, a good starting point is about considering the results from analysis and evaluation (ISO 9001:2015 clause 9.1.3) and from management review (ISO 9001:2015 clause 9.3) in order to determine if continual improvement actions are needed.

The cycle of the left is the control cycle or the daily cycle. When you perform 9.1.3 or 9.3 you are checking performance (C) and deciding what to do (A).

If the decision is: we like this performance level we can keep the process without changes, you keep your internal standard (S) (procedures, rules, instructions).
If the decision is: we must improve performance, you must jump into the improvement cycle, and perform the PDCA. You have to determine the root cause(s) and design a solution to remove them. That solution will be part of an action plan that must be implemented to change one or more processes of your QMS. Any relevant result of a QMS (desirable or undesirable) will always be the outcome of one or more processes. Removing the root cause(s) means changing, improving one or more processes. Like in this example:

The following material will provide you with information about root cause analysis and improvement:

• ISO 9001 – How to use root cause analysis to support corrective actions in your QMS - https://advisera.com/9001academy/blog/2016/03/01/how-to-use-root-cause-analysis-to-support-corrective-actions-in-your-qms/
• Free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 -
  https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/
• Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
• Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
   

Planning a remote audit

I think that this free webinar on demand about that topic can be useful for you right now - How to perform an internal audit remotely - https://advisera.com/9001academy/webinar/remote-internal-audit-free-webinar-on-demand/ a detailed explanation about how to remotely audit operations using a tablet, a smartphone, a CCTV or a drone.

You can find more information below:

• What are the benefits and barriers when performing remote audits? - https://advisera.com/articles/what-are-benefits-and-barriers-when-performing-remote-audits/
• ISO 9001:2015 Internal Auditor Course: https://advisera.com/training/iso-9001-internal-auditor-course/
• Book - ISO internal audit: A plain English guide: https://advisera.com/books/iso-internal-audit-plain-english-guide/

ISO 17025 accreditation Of laboartory

You asked

“what are the basic requirements to meet standards of 17025.from documentation till testing."

ISO 17025 provides general guidelines for the competence of testing and calibration laboratories. A laboratory working in accordance with, and seeking accreditation to ISO 17025 must implement policies, establish processes, set objectives and structure the management system to meet the requirements and adhere to the quality principles of ISO 17025. For example applying risk based thinking. There are certain mandatory requirements to establish processes, for documentation and records. Both Management and Technical competency must be demonstrated before accreditation. Your accredition body should make the criteria and checklists they will use, available to you; ahead of the audit so you can assess the gaps that may exist. 

The ISO/IEC 17025:2017 Documentation Toolkit provides template to document how the requirements are met. Previews are available at https://advisera.com/17025academy/iso-17025-documentation-toolkit/

The following will provide further information:

• Complimentary white paper Clause-by-clause explanation of ISO 17025:2017 available at https://info.advisera.com/17025academy/free-download/clause-by-clause-explanation-of-iso-17025/
• The article List of mandatory documents required by ISO 17025:2017 at https://advisera.com/17025academy/blog/2019/08/30/list-of-mandatory-documents-required-by-iso-170252017/
• The article Checklist of ISO 17025 implementation steps at https://advisera.com/17025academy/blog/2019/08/28/checklist-of-iso-17025-implementation-steps/
• Diagram of ISO 17025 Implementation Process at https://info.advisera.com/17025academy/free-download/diagram-of-iso-17025-implementation-process
• The Webinar What are the steps in the ISO 17025 accreditation process? Available at https://advisera.com/17025academy/webinar/what-are-the-steps-in-the-iso-17025-accreditation-process-free-webinar-on-demand/

Calibrating instruments after due date by fixing the window period

Yes, it is acceptable.

For more information about calibration requirements, please see the following link:

• Calibration requirements in ISO 13485 https://advisera.com/13485academy/blog/2019/03/08/calibration-requirements-in-iso-13485/

• Next steps following creation of QMS

  After creating a QMS the next step is to improve it. Because we did not design a perfect system, because clients change, because we learn new things, any QMS that does not continuously improve soon becomes obsolete.

  Time to implement and be certified, with our Toolkit Documentation, can take:

  • Companies of up to 10 employees - up to 3 months
  • Up to 50 employees - 3 to 6 months
  • Up to 200 employees - 6 to 10 months
  • More than 200 employees - 10 to 20 months

  You can find detailed information about how to plan and implement a quality management system in the following links:

  • Checklist of ISO 9001 implementation & certification steps - https://advisera.com/9001academy/knowledgebase/checklist-of-iso-9001-implementation-certification-steps/
  • ISO 9001 Implementation diagram - https://info.advisera.com/9001academy/free-download/iso-9001-implementation-diagram
  • Free webinar on demand - Overview of ISO 9001 implementation steps - https://advisera.com/9001academy/webinar/overview-of-iso-9001-implementation-steps-free-webinar-on-demand/
  • Free webinar on demand - How to use a Documentation Toolkit for the implementation of ISO 9001 - https://advisera.com/9001academy/webinar/how-to-use-a-documentation-toolkit-for-the-implementation-of-iso-9001-free-webinar-on-demand/
  • Free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/
  • Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
     

• Organizing legalities and communication plans under ISO 9001:2015

  During an ISO 9001:2015 audit, legal and statutory regulatory requirements are about the product. For example, a car has to comply with a set of specifications and regulations set by standards and country legislation. For example, if your organization builds houses it has to comply with national regulation about houses as a product. For example, organizations manufacturing bricks in Europe have to comply with CE marking regulation, that means that the product, the bricks, have to comply with regulation and standards establishing minimum performance levels.

  About the communication you can check this article - Communication requirements according to ISO 9001:2015 - https://advisera.com/9001academy/blog/2016/11/01/communication-requirements-according-to-iso-9001-2015/ 

  I like to think about communicating the policy, the objectives, the action plans, the monitoring results and conclusions about the system suitability and effectiveness.

  You can find more information below:

  • What does “external documents control” mean in ISO 9001? - https://advisera.com/9001academy/blog/2019/02/04/what-does-external-documents-control-mean-in-iso-9001/
  • How to include statutory and regulatory requirements in your QMS - https://advisera.com/9001academy/blog/2017/02/14/how-to-include-statutory-and-regulatory-requirements-in-your-qms/
  • Free on-line course - ISO 9001:2015 Foundations Course: https://advisera.com/training/iso-9001-foundations-course/
  • Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
     

   

• Quality Objectives for a manufacturing company

  The best way to start thinking about quality objectives is to start reading your organization’s quality policy. Can you underline any particular commitments, any particular promises made? Of course, every organization want to meet customer satisfaction, but what is needed to get it? Less defects? More innovative products? Lower price? More flexibility with orders? Faster response?

  Your organization want a quality management system (QMS) able to win new customers, satisfy current customers and continue to work with them. What does the QMS need to aim for to get those outcomes as consequences?

  The following material will provide you more information:

  • Article - How to define Key performance indicators for a QMS based ISO 9001: https://advisera.com/9001academy/24/define-key-performance-indicators-qms-based-iso-9001/-iso-9001/
  • Article - How to write good quality objectives: https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
  • Free webinar on demand - Measurement, analysis, and improvement according to ISO 9001:2015 -
    https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar/
  • Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
  • Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
     

• Objective targets for mining industries

  Unfortunately, I have no experience of working with mining industries. So, let us follow the standard.

  Your organization has made an environmental assessment where environmental aspects and impacts were determined. Then, your organization evaluated those environmental aspects and impacts and classified some as significant and deserving improvement in their relationship with the environment.

  Let us focus our attention on those environmental aspects and impacts. For example, the quality of the treated wastewater released to nature, or the amount of energy used per amount of ore processed.

  The action plans are about what your organization will do to actually improve the quality of the treated wastewater and to become more energy efficient.

  Please check this information below with more detailed answers:

  • Why mining companies should obtain ISO 14001 certification - https://advisera.com/14001academy/blog/2018/04/17/why-mining-companies-should-obtain-iso-14001-certification/
  • How to Use Good Environmental Objectives - https://advisera.com/14001academy/blog/2019/08/27/key-iso-14001-benefits-to-customers/nowledgebase/how-to-use-good-environmental-objectives/
  • Examples of ISO 14001 objectives based on the different company sizes - https://advisera.com/14001academy/blog/2019/10/22/iso-14001-objectives-examples-for-different-company-sizes/
  • Enroll for free in this course – ISO 14001:2015 Foundations Course - https://advisera.com/training/iso-14001-internal-auditor-course/
  • Book – The ISO 14001:2015 Companion - https://advisera.com/books/the-iso-14001-2015-companion/
     

• Required manuals under ISO 9001

  ISO 9001:2015 has no mandatory requirement for the existence of manual or procedures. It is up to each organization to decide if a manual is useful and what should be its content.

  I recommend organizations to have a quality manual, but it is just a recommendation. Please check this article about mandatory documentation - List of mandatory documents required by ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/list-of-mandatory-documents-required-by-iso-90012015/

  The following material will provide you information about the quality manual:

  • The future of the Quality Manual in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/the-future-of-the-quality-manual-in-iso-90012015/
  • Free online training ISO 9001:2015 ISO 9001:2015 Internal Auditor Course - https://advisera.com/training/iso-14001-internal-auditor-course/ nal-auditor-course/
  • Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/