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  • Documentation storage

    ISO 9001:2015, clause 7.5.2 b) states that documents and records can be in any media, paper or digital.

    Some organizations keep digital documents and records on digital form and simultaneously keep in paper form all those that at some moment during its life cycle have to be in a paper, for signatures for example. More than ISO 9001:2015 requirements I would check if is there any legal obligation in your country of keeping signed contracts in paper form.

    The following material will provide you more information:

  • Complaint on ISO certified company

    Yes, you can. Anyone who feels that an organization, while certified, is not meeting the requirements of the standard, can always formally complain to the certification body that issued the certificate. Normally, they can have a lot of authority over the company and they don’t want to see their certificate being badmouthed.

  • Can Risk Assessment be automated?

    Risk assessment requires a lot of analysis and evaluation work to be done, and today most of these activities cannot be simply automated, because some decisions require a human feeling and perception of the business environment that a machine cannot properly evaluate. However, some activities you can make use of automated tools are:

    • collect data from existing databases (e.g. to help identity assets if an asset-threat-vulnerability risk assessment approach is used)
    • compare data gathered with risk level limits to warn about risks that require further analysis
    • organize and present data for decision making.

    This article will provide you a further explanation about the use of tools:

  • Distance between server sites

    Most regulations and industry practices do not define any specific distance to recovery sites, because many factors can affect what would be considered a “safe” distance (e.g., type of disaster, access to public services, risk level, etc.). From our experience, we suggest you start a discussion suggesting a distance between 30 miles (50 kilometers) and 100 miles (160 kilometers) away from your primary location and from that analyze your organization's context (a geographic situation, available resources, required investment, etc.).

    This article will provide you a further explanation about the distance of recovery site:

    This material will also help you regarding the distance of the recovery site:

  • ISO 9001 punto del diseño y desarrollo

    Si realiza algún tipo de diseño y desarrollo, entonces esta cláusula sí que aplica a su organización. Por ejemplo, en el caso de la capacitación, sí que aplicaría la cláusula 8.3 - Diseño y desarrollo si su empresa elabora el material de capacitación o la metodología de aprendizaje. No aplicaría si recibiesen los materiales de capacitación que van a impartir, por ejemplo en el caso de que un organismo gubernamental sea el encargado de suministrar los contenidos que van a utilizar.  

    En el caso de validación de equipos probablemente no aplique el numeral, ya que su organización se estará basando en una metodología ya establecida para tal fin.

    Para más información sobre la aplicabilidad de la cláusula de diseño y desarrollo, vea los siguientes materiales:

    - What clauses can be excluded in ISO 9001:2015: https://advisera.com/9001academy/blog/2015/07/07/what-clauses-can-be-excluded-in-iso-90012015/2015/

    - ISO 9001 design process explained: https://advisera.com/9001academy/blog/2013/11/05/iso-9001-design-process-explained/

    - Curso de fundamentos de la norma ISO 9001:2015: https://advisera.com/es/formacion/curso-fundamentos-iso-9001/

    - Libro - Discover ISO 90001:2015 through practical examples: https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/

  • Which tool to use for unstructured data?

    Yes, the email address is considered personal data when refers to an individual (i.e. name@domain.com, name.surname@domain.com). Email can also contain other personal data, like the signature, or information in the text box. However, GDPR requires to comply with its requirements for every personal data you process either electronically or not (paper-based documents, phone calls, etc.).

    If you need to learn how GDPR works, I suggest you follow our online free foundation course:

    We also developed a Toolkit to help you to implement GDPR requirements inside your activity.

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