Start a new topic and get direct answers from the Expert Advice Community.
CREATE NEW TOPIC +Search results
11294 results
Guest
Guest
Create New Topic As guest or Sign in
Assign topic to the user
-
Relationship between ISO 20000 and ISO 270011
I suggest you to take a look a these materials: - ISO 27001 vs. ISO 20000 matrix https://info.advisera.com/27001academy/free-download/iso-27001-vs-iso-20000-matrix - How to implement ISO 27001 and ISO 20000 together https://advisera.com/27001academy/blog/2015/03/16/how-to-implement-iso-27001-and-iso-20000-together/ - How to integrate ISO 27001 and ISO 20000 [free webinar on demand] https://advisera.com/27001academy/webinar/how-to-integrate-iso-27001-and-iso-20000-free-webinar-on-demand/ -
ISO 27001 implementation issues
Answer: Some interesting KPIs for ISO 27001 are:
- Percent of business initiatives supported by the ISMS
- Incident resolution time
- Percent of controls assessment performed
- Number of improvement initiatives
This article will provide you more information regarding ISO 27001 KPIs:
- Key performance indicators for an ISO 27001 ISMS https://advisera.com/27001academy/blog/2016/02/01/key-performance-indicators-for-an-iso-27001-isms/
2) what are the main structural causes of non-compliance during audits for ISO27001?
Answer: Generally, non conformities are related to mandatory requirements of the standard not being fulfilled, people not knowing something, either because they are not aware about the issue, or because they do not know how to do it, and the lack of evidences that an action was performed or a result was achieved.
This article will provide you more information regarding non conformities:
- Major vs. minor nonconformitie s in the certification audit https://advisera.com/27001academy/blog/2014/06/02/major-vs-minor-nonconformities-in-the-certification-audit/
3) What are, among the documented mandated information, those that really allow to demonstrate full awareness of the importance of adopting ISO 27001 best practices?
Answer: The main documents that give awareness of the importance of adopting ISO 27001 best practices are the Information security policy and objectives (covering clauses 5.2 and 6.2) and the Records of training, skills, experience and qualifications (covering clause 7.2).
These article will provide you further explanation:
- What should you write in your Information Security Policy according to ISO 27001? https://advisera.com/27001academy/blog/2016/05/30/what-should-you-write-in-your-information-security-policy-according-to-iso-27001/
- 8 Security Practices to Use in Your Employee Training and Awareness Program https://advisera.com/27001academy/blog/2015/03/02/8-security-practices-to-use-in-your-employee-training-and-awareness-program/ -
Excluding the Finance Department
Also, our current set up is Finance are under HR Department, is it allowed that Finance are exempted on internal audit?”
Answer:
Yes, it is allowed to exclude your Finance Department from your management system and you don’t need to do a risk assessment about your Finance Team.
The following material will provide you information about implementing an ISO 9001 management system:
- ISO 9001 - What is an acceptable exclusion in Clause 7 of ISO 9001? - https://advisera.com/9001academy/blog/2015/03/24/what-is-an-acceptable-exclusion-in-clause-7-of-iso-9001/
- free online training ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/ -
Determining risks and opportunities
Answer:
I don’t have any examples for risks and opportunities in the line of paint industries. If I was working with you I would follow two approaches about determining risks and opportunities: what overall objectives does your organization want to meet with a quality management system? Then, list the relevant topics that can help or hinder the possibilities of meeting them; and repeat the same exercise for your organization’s processes. Each process has a purpose, has a mission, what can help or hinder meeting those demands?
The following material will provide you information about implementing the risk based approach:
- ISO 9001 - Risk-based thinking replacing preventive action in ISO 9001:2015 – The benefits - https://advisera.com/9001academy/knowledgebase/risk-based-thinking-replacing-preventive-action-in-iso-90012015-the-benefits/
- How to address risks and opportunities in ISO 9001 - https://advisera.com/9001academy/blog/2016/06/21/how-to-address-risks-and-opportunities-in-iso-9001/
- free online training ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/ -
AS9100: Where to find government regulators
Answer:
Unfortunately, as there are so many different government regulators around the world it would be extremely difficult for us to have a listing that is applicable for any specific company or area. I would suggest two possible places to look for information; with your customers as they would likely have the same regulators, or with your certification body as they will have experience in your geographical area.
If you have not yet chosen your certification body I suggest looking at this whitepaper from ISO 9001 which includes some relevant “Questions to ask your certification body” to ensure you get the best value: https://info.advisera.com/9001academy/free-download/list-of-questions-to-ask-an-iso-9001-certification-body -
Supplier development process
Distributors are considered as sales partners, so requirements for suppliers in 8.4.2.3 are not related to them. There is no specific requirement for distributor development process. -
Priority calculation
Answer:
Priority is calculated as "Impact + Urgency -1"
See this webinar to learn more: "ITIL Incident Management Process Demystified" https://advisera.com/20000academy/webinar/itil-incident-management-process-demystified-free-webinar-on-demand/ -
Incident Management template
Answer:
Yes, this is general template for managing incidents and is not (only) security related.
I suggest you to check this free webinar recording on Incident Management "ITIL Incident Management Process Demystified" https://advisera.com/20000academy/webinar/itil-incident-management-process-demystified-free-webinar-on-demand/ -
Use of customer logos in AS9100 records
Is there are area of AS9100 that would cover this issue? Using customer logos might cause mistake or confusion about the source of the record.
Answer:
As with all the ISO management system standard the requirements give you a description of what needs to be done, but do not give you a prescriptive way of doing it. As such there is no mention of this sort of specific example in the standard, only giving you the requirements for having systems to maintain documented information. However, I do agree that this usage could be confusing on records and may also infringe on legal requirements if the usage was not pre-approved, but I am not a legal expert for this.
For more information on what AS9100 Rev D includes see this Clause-by-clause explanation of AS9100 Rev D: https://info.advisera.com/9100academy/free-download/clause-by-clause-explanation-of-as9100-rev-d -
Recertification activities
Answer: If you defined that control A.12.6.1 (Management of technical vulnerabilities) is applicable, then only a technical vulnerability assessment process is required by ISO 27001, but there is no requirement to have it documented.
Considering a general vulnerability assessment, this is a good practice to support the identification of risks, but not a ISO 27001 requirement.
2. The consultant recommends ISO 27001 compliant forms. Is there such a thing as an ISO 27001 form?
Answer: ISO 27001 defines information to be included in documentation, such as policies procedures and records, but it does not define forms, so the organization is free to define the documentation lay-out according its needs. The templates included in the toolkit you bough are already compliant with ISO 27001 and they describe which information can be changed or excluded, and those that must be kept.
These articles will provide you further explanation about vulnerability assessment and documentation:
- How to manage technical vulnerabilities according to ISO 27001 control A.12.6.1 https://advisera.com/27001academy/blog/2015/10/12/how-to-manage-technical-vulnerabilities-according-to-iso-27001-control-a-12-6-1/
- How detailed should the ISO 27001 documents be? https://advisera.com/27001academy/blog/2014/09/22/detailed-iso-27001-documents/