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Scheduled releases
Answer:
I assume you mean the project that have planned releases. If that's the case, it is under control of Release and Deployment Management (which is part of the Service Transition, according to ITIL).
Release and Deployment Management is explained in more details in the articles:
"ITIL Transition – All about testing in Release and Deployment Management" https://advisera.com/20000academy/blog/2015/11/17/itil-transition-all-about-testing-in-release-and-deployment-management/ -
Defining scope for ISO 14001 based EMS
Answer:
THe scope of Environmental Management System (EMS) is a simple statement on to what processes, products and services and locations your EMS is applied to. It can be as simple as "EMS of XYZ Company applies to following processes [...], services [...] and locations [...]." THis statement can be documented as a separate document or included in the Environmental Manual or any other document which you see fit.
For more information, see: How to determine the scope of the EMS according to ISO 14001:2015 https://advisera.com/14001academy/blog/2016/02/01/how-to-determine-the-scope-of-the-ems-according-to-iso-140012015/
These materials will also help you regarding EMS scope:
- Free online training ISO 14001:2015 Foundations Course ht tps://advisera.com/training/iso-140012015-foundations-course/
- Conformio (online tool for [write the relevant standard]) https://advisera.com/conformio/ " -
Exclusion of ISO 9001 requirements in call centre
Answer:
Clause 8.3 is referring to both product and services, but if the organization doesn't develop new services, it can exclude clause 8.3 from the scope of its QMS (Quality Management System). Property belonging to the customer has nothing to do with the clause 8.3, this clause can be excluded regardless of whether the company is using customer property in its processes or not. Clause 8.5.3 is dealing with requirements regarding customer property and it can also be excluded if the organization does not use such property.
For call centre, you can also consider excluding clause 7.1.5 Monitoring and measuring resources, 8.5.6 Release of products and services and 8.5.5 Post-delivery activities. For any exclusion made, you need to provide and document justification.
For more information, see: What clauses can be excluded in ISO 9001:2015? https://advisera.com/9001academy/blog/2015/07/07/what-clauses-can-be-excluded-in-iso-90012015/2015/
These materials will also help you regarding ISO 9001 implementation:
- Book (eBook) Discover ISO 9001:2015 Through Practical Examples https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
- Free online training ISO 9001:2015 Foundations Course https://advisera.com/training/iso-9001-foundations-course/
- Conformio (online tool for ISO 9001) https://advisera.com/conformio/ -
Auditing finance department
Answer:
Since the standard doesn't have any requirements regarding accounting and finance, the only way of auditing them is against the organization internal procedures regarding accounting and finance. Department of finance and accounting is often left out from the scope of the QMS, simply because it is perceived that these processes do not affect quality of the product and service and customer satisfaction. In the same way they can be left out from the scope of ISO 9001 internal audit.
For more information, see: ISO 9001 – How to prepare for an internal audit https://advisera.com/9001academy/blog/2017/09/26/iso-9001-how-to-prepare-for-an-internal-audit/
These materials will also help you regarding internal audit:
- Book ISO Internal Audit: A Plain English Guide https://advisera.com/books/iso-internal-audit-plain-english-guide/
- Free online training ISO 9001:2015 Internal Auditor Course https://advisera.com/training/iso-9001-internal-auditor-course/
- Conformio (online tool for ISO 9001) https://advisera.com/conformio/ -
Verification of internal auditors for IATF 16949
Answer:
In order to verify the internal auditors, they need to demonstrate competences for:
- understanding process approach and risk-based thinking
- understanding of customer specific requirements
- understanding of applicable ISO 9001 and IATF 16949 requirements
- understanding of the core tools, and
- understanding of the auditing techniques.
In order to demonstrate this, the auditors should provide some evidence in terms of experience and training they had on these topics. The training can be conducted by the organization itself, or by some external trainers. Basically, the training records can be sufficient to demonstrate competence. Also, all auditors need to be listed in a record about qualified internal auditors.
For more information, see: How to ensure competence of your employees according to IATF 16949 https://advisera.com/16949academy/blog/2017/10/04/how-to-ensure-competence-of-your-employees-according-to-iatf-16949/ -
Implementation of control A.18.2.2
Challenge here is that the "line managers" are usually not in a position to review information security ... so to fulfil this what would they actually need to prove/review? The standard does say "review IS processing in their area [...] with appropriate security policies, standards and any other security requirements".
Actually this could be read that, let´s say the production manager has to make sure that OHAS, 9001 etc are correctly followed - so the fulfillment of A18.2.2 is rather an issue outside 27k (and would not require a special Risk Assessment for this)
Answer: The main objective of the section A.18.2 is "to ensure that information security is implemented and operated in accordance with the organizational policies and procedures", so I wouldn't agree with your interpretation that "production manager has to make sure that OHAS, 9001 etc are correctly followed" is related to A18.2.2 because this control speaks about information security implementation, not about quality management o r health & safety.
Considering that, to fulfil control A.18.2.2 managers must define how this will be done. The most common approaches are:
- through review of internal audits results
- through results provided by monitoring and measurement tools
- through the evaluation of the results achieved against security objectives and security performance indicators
Additionally, the managers also must define how eventual non conformities identified will be handled.
This article will provide you further explanation about controls monitoring:
- How to perform monitoring and measurement in ISO 27001 https://advisera.com/27001academy/blog/2015/06/08/how-to-perform-monitoring-and-measurement-in-iso-27001/
- Key performance indicators for an ISO 27001 ISMS https://advisera.com/27001academy/blog/2016/02/01/key-performance-indicators-for-an-iso-27001-isms/
- ISO 27001 control objectives – Why are they important? https://advisera.com/27001academy/blog/2012/04/10/iso-27001-control-objectives-why-are-they-important/ -
Transition and Objectives & Quality Policy
Answer:
Normally, during transition from ISO 9001:2008 to 2015 there is no need to change objectives and policy. Nevertheless, I would recommend you check if the quality policy is appropriated to the context and is aligned with the strategic direction. Concerning the objectives, I would recommend you check if the there is a need to consider statutory or regulatory requirements. And don’t forget the requirements of planning how to meet those objectives.
The following material will provide you details with objectives and quality policy:
Article - How to Write Good Quality Objectives
- https://advisera.com/9001academy/knowledgebase/how-to-write-good-quality-objectives/
Article - Aligning quality objectives of the QMS with the strategic direction of the company
- https://advisera.com/9001academy/blog/2017/03/07/aligning-quality-objectives-of-the-qms-with-the-strategic-direction-of-the-company/
Article - How to make the transition from ISO 9001:2008 revision to the 2015 revision
- https://advisera.com/9001academy/blog/2015/10/06/how-to-make-the-transition-from-iso-90012008-revision-to-the-2015-revision/
White paper - Twelve-step transition process from ISO 9001:2008 to the 2015 revision - https://info.advisera.com/9001academy/free-download/twelve-step-transition-process-from-iso-90012008-to-the-2015-revision
- free online training ISO 9001:2015 Foundations Course – https://advisera.com/training/iso-9001-foundations-course/ -
Requirements of ISO 27001 to be implemented by the CSP
Answer: You need to implement all the requirements from ISO 27001 clauses 4 to 10, and applicable controls from the Annex A, based on the results of the risk assessment. The standard doesn't specify precisely what the cloud service provider will need to implement - this is something you have to define based on the results of the risk assessment, and require those security controls through the agreement with this provider - the fact that they are already certified doesn't change anything in this approach.
These materials will help you:
- ISO 27001 implementation checklist https://advisera.com/27001academy/knowledgebase/iso-27001-implementation-checklist/
- The basic logic of ISO 27001: How does information security work? https://advisera.com/27001academy/knowledgebase/the-basic-logic-of-iso-27001-how-does-information-security-work/
- Clause-by-clause explanation of ISO 27001 https://advisera.com/27001academy/free-downloads
2 - Also, we host PII information in the cloud. Do we need to comply against any specific ISO standards in addition to 27001? Appreciate your inputs.
Answer: There is no requirement to comply to any other ISO standard. However, if you want, you can implement ISO 27018 which describes protection of PII in the cloud. See this article: ISO 27001 vs. ISO 27018 – Standard for protecting privacy in the cloud https://advisera.com/27001academy/blog/2015/11/16/iso-27001-vs-iso-27018-standard-for-protecting-privacy-in-the-cloud/ -
QS 9000 APQP and PDCA in ISO 9001
Answer:
QS 9000 is old version of the quality system requirements related specifically to the automotive industry and is replaced by TS 16949 and later with IATF 16949. Advanced product quality planning (or APQP) is a framework of procedures and techniques used to develop products in industry, particularly the automotive industry.
PDCA (Plan Do Check Act) cycle is a repetitive four-stage model for continuous improvement in business process management and it is integral part of not only ISO 9001 but many other management system standards, such as IATF 16949, ISO 14001, ISO 27001 and many others.
PDCA and APQP are completely different when it comes to their purpose and nature and they are really hard to compare in any way.
For more information, see:
- Establishing Advanced Product Quality Planning (APQP) in IATF 16949 https://advisera.com/16949academy/blog/2017/09/13/establishing-advanced-product-quality-planning-apqp-in-iatf-16949/ duct-quality-planning-apqp-in-iatf-16949/
- How to implement the PDCA cycle in the automotive industry according to IATF 16949 https://advisera.com/16949academy/blog/2017/06/07/how-to-implement-the-pdca-cycle-in-the-automotive-industry-according-to-iatf-16949/