Regarding Availability management process of ITIL. I would like to know what exactly we need to do in Availability management process ? How is it different from capacity , Incident and problem management . Just help me to understand in simple terms what we should do in availability management?
Further on, once service is in live environment, there could be issues which are related to capacity or availability. Therefore, AM and CM are involved (usually as 2nd or 3rd level support) in resolving incidents i.e. problems.