Corrective and preventive action
I just want to increase my knowledge regarding corrective and preventive action as per standard for mass production: for example, there is 1 lakhs total quantity rejected but after the rework, they found 100 defective pieces and then all quantities are ok in inspection, how can we have to write CAPA for same.
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
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ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 9001 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
As far as I understood your question you presented this scenario:
I can add more information:
ISO 9001:2015 no longer mentions preventive action. So, will only speak about corrective action. Go back to your production and raise a corrective action request. Start by stratifying the defects type. Use, for example, a Pareto Chart. For the more common defects try to find the root cause(s).
You can find more information below:
- Article - ISO 9001 – Difference between correction and corrective action - https://advisera.com/9001academy/blog/2016/02/09/iso-9001-difference-between-correction-and-corrective-action/
- Article - How to use root cause analysis to support corrective actions in your QMS - https://advisera.com/9001academy/blog/2016/03/01/how-to-use-root-cause-analysis-to-support-corrective-actions-in-your-qms/
- Article - How to proceed once a QMS corrective action is defined? - https://advisera.com/9001academy/blog/2016/09/20/how-to-proceed-once-qms-corrective-action-is-defined/
Enroll for free course - ISO 9001:2015 Foundations Course - https://advisera.com/training/iso-9001-foundations-course/
Book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Aug 04, 2020