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IT Service Management implementation
I want to know what the implementation of the IT Service Management System implies, what do I need to have?
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ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more 
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
ISO 20000 DOCUMENTATION TOOLKIT
Step-by-step implementation for smaller companies.
Find out more
Expert
Branimir Valentic
Jun 25, 2019
Answer:
Depending on the organization (implementing ITSM) as well as process maturity, there are many elements that must "fit" so that ITSM is implemented (which could be very broadly interpreted, anyways).
So, here are few items that must be in place, adapted to the services you provide and managed:
processes
organization
tool(s)/technology
partners
Each of these elements must fit for purpose, be mature and be managed.
Here are few articles that will give you a hint how to start:
Ready, steady… go – Starting ITIL implementation https://advisera.com/20000academy/blog/2014/06/10/ready-steady-go-starting-itil-implementation/
7 effective strategies to gain employee buy-in for ISO 20000 implementation https://advisera.com/20000academy/blog/2017/09/05/7-effective-strategies-to-gain-employee-buy-in-for-iso-20000-implementation/
This free webinar can help you speed up the implementation "How to use a Documentation Toolkit for the implementation of ITIL / ISO 20000" https://advisera.com/20000academy/webinar/how-to-use-a-documentation-toolkit-for-the-implementation-of-itil-iso-20000-free-webinar-on-demand/
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Jun 25, 2019
Jun 25, 2019
Jun 25, 2019