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IT Service Management implementation

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Guest user Created:   Jun 25, 2019 Last commented:   Jun 25, 2019

IT Service Management implementation

I want to know what the implementation of the IT Service Management System implies, what do I need to have?
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ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 20000 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Branimir Valentic Jun 25, 2019

Answer:
Depending on the organization (implementing ITSM) as well as process maturity, there are many elements that must "fit" so that ITSM is implemented (which could be very broadly interpreted, anyways).
So, here are few items that must be in place, adapted to the services you provide and managed:
processes
organization
tool(s)/technology
partners

Each of these elements must fit for purpose, be mature and be managed.
Here are few articles that will give you a hint how to start:
Ready, steady… go – Starting ITIL implementation https://advisera.com/20000academy/blog/2014/06/10/ready-steady-go-starting-itil-implementation/
7 effective strategies to gain employee buy-in for ISO 20000 implementation https://advisera.com/20000academy/blog/2017/09/05/7-effective-strategies-to-gain-employee-buy-in-for-iso-20000-implementation/

This free webinar can help you speed up the implementation "How to use a Documentation Toolkit for the implementation of ITIL / ISO 20000" https://advisera.com/20000academy/webinar/how-to-use-a-documentation-toolkit-for-the-implementation-of-itil-iso-20000-free-webinar-on-demand/

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Jun 25, 2019

Jun 25, 2019