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Leadership and commitment evidences

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Guest user Created:   Jul 22, 2018 Last commented:   Jul 22, 2018

Leadership and commitment evidences

"I have a question about how to demonstrate the leadership? Means what should I site to the auditor to get his confidence on it.”
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ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

ISO 9001 DOCUMENTATION TOOLKIT

Step-by-step implementation for smaller companies.

Expert
Carlos Pereira da Cruz Jul 22, 2018

Answer:

Objective evidence to demonstrate leadership can be gathered through interviews, observation and documented information. For example:

evaluating alignment between information and other evidences shown during interviews with the practices, real performance and documented information;
evaluating participation in communication and awareness events;
ensuring that the QMS is integrated in the business management system;
ensuring resources for the operation and improvement of the QMS;
ensuring that actions are taken when there is a gap between real and desired performance

For example, if your organization demonstrates lack of critical resources to satisfy customers or the conformity of products or services, the auditor will be in the presence of an evidence of lack of commitment with the QMS.

The following material will provide you information about leadership and commitment:

ISO 9001 – How to comply with new leadership requirements in ISO 9001:2015 - https://advisera.com/9001academy/knowledgebase/how-to-comply-with-new-leadership-requirements-in-iso-90012015/
- free online training ISO 9001:2015 Foundations Course – https://training.advisera.com/course/iso-9001-foundations-course/
- book - Discover ISO 9001:2015 Through Practical Examples - https://advisera.com/books/discover-iso-9001-2015-through-practical-examples/
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Jul 22, 2018

Jul 22, 2018

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