Objective evidence to demonstrate leadership can be gathered through interviews, observation and documented information. For example:
evaluating alignment between information and other evidences shown during interviews with the practices, real performance and documented information;
evaluating participation in communication and awareness events;
ensuring that the QMS is integrated in the business management system;
ensuring resources for the operation and improvement of the QMS;
ensuring that actions are taken when there is a gap between real and desired performance
For example, if your organization demonstrates lack of critical resources to satisfy customers or the conformity of products or services, the auditor will be in the presence of an evidence of lack of commitment with the QMS.
The following material will provide you information about leadership and commitment: