Hello, I want to ask about the MR inputs which are under 9.3.2 (b)changes in external and internal issues relevant to QMS. What is actually data should I present for MRM. Is it internal/external issue and interested parties list.
Internal and external issues is one thing, interested parties is another thing (about interested parties check 9.3.2 c) 1)).
Let's imagine that an organization is located in a country that recently lifted the typical quarantine restrictions due to the coronavirus pandemic. What impacts were caused by an event of this nature in the world where that organization operates? Here are some possible external factors:
Which suppliers have closed and will not open again? What suppliers were discovered during the emergency and behaved very well? What legislative changes have occurred and will not be removed? What new models of reaching out to customers have been tested, discovered and may be of importance in the future? What social and economic changes were introduced by the pandemic and the corresponding quarantine? How will the market behave in the future? Unemployment, loss of income, interest rates, indebtedness, ... how will they affect the future?
Here are some possible internal factors (considering that the organization managed to work at least in part during quarantine):
How did the organization perform? Strengths and weaknesses? What has been learned? Who is lost in the meantime and will not return to the organization? What practices were established during the quarantine that deserve to continue? What are the consequences of the adoption of telecommuting, tele-meetings, new communication infrastructures? What are the consequences of having a much more versatile group of employees now?
You are trying to sense the stage where next months, or year will take place.