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KPIs to measure results

I don’t know if I understood your question correctly.

You have a set of KPIs. You monitor and measure performance according to those KPIs. Periodically, your organization analyzes and evaluates performance to make conclusions and take decisions.

Establish a frequency for those activities and record them.

My only concern is that those KPIs may be such high level that they do not include all process indicators. Your organization should monitor process performance.

Please check this free webinar on demand

• Free webinar Measurement, analysis, and improvement according to ISO 9001:2015 - https://advisera.com/9001academy/webinar/measurement-analysis-and-improvement-according-to-iso-9001-2015-free-webinar-on-demand/

• How to show impartiality in the QMS?

  In this case you will be focussing on internal issues, personal relationships, or other conflicts of interest between operations and quality activities. Ion these situations, impartiality can be safeguarded by establishing clear measurable quality objectives and a commitment as operations manager that decisions will not be taken which could impact the quality objectives. Use independent internal auditors to ensure fair unbiased decisions are evident. For example not taking on more work that the laboratory can cope with, nor putting unfair pressure on laboratory personnel to rush results by taking shortcuts. Any identified risks must be addressed and resolved.

  For more information, have a look at the advice answers

  Compliance with the ISO/IEC 17025:2017 requirement for Impartiality - https://community.advisera.com/topic/compliance-with-the-isoiec-170252017-requirement-for-impartiality/ 
  Procedure for impartiality - https://community.advisera.com/topic/procedure-for-impartiality/
  The ISO 17025 document template: Registry of Key Risks and Opportunities, is available for purchase -https://advisera.com/17025academy/documentation/registry-of-key-risks-and-opportunities/

   

• CONSULTA DE PROCEDIMIENTOS DEL SGC ISO 9001:2015

  No, it is not mandatory to have a flowchart in a procedure. It is up to each organization to decide the composition of a procedure.

• In house food laboratory accreditation

  As an internal QC laboratory, you need to consider the needs of production, as your “client” when you review the client requests. Reporting can be simplified, as agreed. This is as long as the internal user has accurate, valid information to make a decision on.

  Regarding the quality policy for an ISO 17025 laboratory, it needs to specifically address safeguarding impartiality, competency and consistent valid results.

  For impartiality look at risks due to shared resources, reporting structures where QC personnel may report to the production manager and possible undue pressure on the QC lab to speed up release of results. Look at the article How to ensure impartiality in an ISO 17025 laboratory at https://advisera.com/17025academy/blog/2020/10/12/ensuring-impartiality-in-an-iso-17025-laboratory/ 

• CCTV retention time

  ISO 27001 does not prescribe retention times for records.

  To identify the required retention time, you need to consider the results of the risk assessment and applicable legal requirements (e.g., laws, regulations, and contracts).

  In case there are no relevant risks or legal requirements defining for how long to keep records such as CCTV images, the organization can adopt the retention time that best fulfills its needs.

  For further information see:

  • Records management in ISO 27001 and ISO 22301 https://advisera.com/27001academy/blog/2014/11/24/records-management-in-iso-27001-and-iso-22301/

• Cloud security risk assessment methodology

  I'm assuming that by "cloud adoption lifecycle" you mean a sequence of steps followed to implement cloud computing capabilities.

  Considering that, please note that this toolkit includes all you need to perform the cloud security risk assessment and to plan for cloud security controls. You have to follow the steps in the toolkit and use the templates to achieve this.

  In case you need further support to implement the documents, you can schedule a call with an expert to have a one-on-one live consultation.

  This article will provide you with further explanation about ISO 27001 information risk assessment:

  • 6 main steps in risk management https://advisera.com/27001academy/iso-27001-risk-assessment-treatment-management/

• Audit of an application hosted on a private cloud virtual server

  The general approach to performing an audit is:

  • define dates, criteria (i.e., the security requirements that need to be evaluated), and audit scope (i.e., the application to be evaluated).
  • develop checklists to help you not forget something during the audit (i.e., what needs to be verified to evaluate if the security requirements are being met).
  • evaluate the application. At this point, the most common methods are: Inquiry personnel (e.g., users, developers, administrators, etc.); Observation of the application being used; Examination or Inspection of Evidence (e.g., records of previous processing, system logs, etc.); Re-performance (i.e., repeating previous processing to evaluate its results); and use of tools to perform Computer-Assisted Audit Techniques (CAAT).
  • elaborate on the audit report which will include the non-compliances and other findings

  Considering a cloud environment, you need to clarify the responsibilities for each asset, so you can properly identify who needs to be audited about which asset.

  For example, in an IaaS cloud model, the cloud provider is responsible only for the physical structure, while in a PaaS model, the cloud provider is also responsible for the development environment used by application developers, and in a SaaS environment, the cloud provider is also responsible for the applications.

  These articles will provide you a further explanation about preparing an audit:

  • How to prepare for an ISO 27001 internal audit https://advisera.com/27001academy/blog/2016/07/11/how-to-prepare-for-an-iso-27001-internal-audit/
  • How to make an Internal Audit checklist for ISO 27001 / ISO 22301 https://advisera.com/27001academy/knowledgebase/how-to-make-an-internal-audit-checklist-for-iso-27001-iso-22301/
  • Practical use of corrective actions for ISO 27001 and ISO 22301 https://advisera.com/27001academy/blog/2013/12/09/practical-use-of-corrective-actions-for-iso-27001-and-iso-22301/
  • Defining the ISMS scope if the servers are in the cloud https://advisera.com/27001academy/blog/2017/05/22/defining-the-isms-scope-if-the-servers-are-in-the-cloud/

• Testing and calibration

  I do not have enough information to respond to the question of how long it would take to calibrate a tester.

  For more information on associated calibration intervals, refer to ILAC G24:2007 Guidelines for the determination of calibration intervals of measuring instruments (note currently under revision) available for download at https://ilac.org/?ddownload=818 

  For more information, have a look at

  The article: What does ISO 17025:2017 require for laboratory measurement equipment and related procedures? at https://advisera.com/17025academy/blog/2019/07/25/iso-17025-measurement-requirements-of-the-standard/

• Valor y entregables de ITIL

  ITIL considers the whole life cycle of the service as well as the whole (IT Service Management) organization.

  Here are a few articles that can give you an idea of why consider (and implement) ITIL i.e. what are some of the positive outcomes of the ITIL implementation:

  • Why ITIL? https://advisera.com/20000academy/knowledgebase/itil/
  • How ITIL can help reduce the gap between customers and the IT department https://advisera.com/20000academy/blog/2016/06/28/how-itil-can-help-reduce-the-gap-between-customers-and-the-it-department/
  • How to translate ITIL/ISO 20000 language into business language understandable by your management https://advisera.com/20000academy/blog/2016/03/01/how-to-translate-itiliso-20000-language-into-business-language-understandable-by-your-management/
  • acing reality – Measurements in ITIL https://advisera.com/20000academy/blog/2013/04/02/facing-reality-measurements-itil/
  • ITIL – Framing the value of services (part II) https://advisera.com/20000academy/blog/2014/11/25/itil-framing-the-value-of-services-part-ii/