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Communication template in ISO 22301 Toolkit
Answer: Communication is a activity that is performed by many processes in business continuity, with different purposes, so we do not have a centralized communication plan to not overhead people responsible for communication with activities that may not be part of their attributions.
Instead of that, you will find communication plan elements spread in many documents in the toolkit:
- Appendix 1 – Incident Response Plan
- Appendix 2 – Incident Log
- Appendix 5 – Key Contacts
In the root folder of the toolkit you bought you can find the List of Documents file that will show you which clause of the standard is covered by each document of the toolkit. -
ISO 27001 and Artificial Intelligence
1Does ISO 27001 addresses AI from a human factor in the Annexis and which one?
Answer: ISO 27001 does not treat requirements and controls in terms of technologies that can be used, but in terms of security objectives to be achieved. So there is no control that explicitly address AI, but this does not prevent AI to be used in any one of them if you can show that the use of AI can fulfil the stated objective (e.g. if you can show that AI can successfully review logs of human activity in search for anomalies, you can address controls A.12.4.1 (Event logging) and A.12.4.3 (Administrator and operator logs)).
2Shall we add AI as a add on to the ISO27001 ISMS compliance?
Answer: Using AI is not mandatory for ISO 27001, but you can make such kind of statement if you can demonstrate how AI can fulfil specific requirements or controls of the standard.
This article will provide you further explanation about s pecific solutions in ISO 27001:
- The basic logic of ISO 27001: How does information security work? https://advisera.com/27001academy/knowledgebase/the-basic-logic-of-iso-27001-how-does-information-security-work/
These materials will also help you regarding controls in ISO 27001:
- ISO 27001 Annex A Controls in Plain English https://advisera.com/books/iso-27001-annex-controls-plain-english/
- Free online training ISO 27001 Foundations Course https://advisera.com/training/iso-27001-foundations-course/ -
EA 35 code
EA 33 stands for European Accreditation 33, which is used to assign the scope of an organization’s business in the information technology area. This code is used to help assign a registrar auditor with appropriate experience to a company. For ISO 27k certificate EA 33 you can understand an ISO 27k certified organization which main business is related to information technology.
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Implementation steps
(What is the first thing that must be done within an organization to implement ISO 27001: 2013.)
Answer: The first and most critical step is to get management support for the implementation. Implementing information security will need resources in terms of people, material and capital, and most of all, it involves cultural change, and for that you will need top management support and involvement.
These articles will provide you further explanation about implementation steps:
- ISO 27001 implementation checklist https://advisera.com/27001academy/knowledgebase/iso-27001-implementation-checklist/
- ISO 27001 project – How to make it work https://advisera.com/27001academy/blog/2013/04/22/iso-27001-project-how-to-make-it-work/
- Four key benefits of ISO 27001 implementation https://advisera.com/27001academy/knowledgebase/four-key-benefits-of-iso-27001-implementation/
These materials will also help you regarding implementation steps :
- Preparations for the ISO Implementation Project: A Plain English Guide https://advisera.com/books/preparations-for-the-iso-implementation-project-a-plain-english-guide/
- Free online training ISO 27001 Foundations Course https://advisera.com/training/iso-27001-foundations-course/ -
Writing a Quality Manual
Answer:
New version of ISO 9001:2015 doesn't require Quality Manual, so the organizations that decide to keep it as a part of their QMS (Quality Management System Documentation) are free to develop it in any way they find the most suitable for their needs.
You can apply the conventional style which is to follow the structure of the standard and explain how the requirements are meet or reference to other documents and procedures that explain this in more details. Also, you can include organizational structure and short description of the organization, together with process map.
Another way is to be more creative and make a process based manual which is much shorter and provides only essential information about the processes and the QMS. For more information, see: Writing a short Quality Manual https://advisera.com/9001academy/knowledgebase/writing-a-short-quality-manual/ -
Addressing the product life-cycle
Answer:
The standard does not require organizations to address product life-cycle but rather to examine it and determine significant environmental aspects and establish operational controls for them. The controls should be appropriate to the life-cycle stage, for example, once your product reaches the end user, you cannot control how the end user will recycle it, but you can give some instructions on what is the best way to do it.
For more information, see: Lifecycle perspective in ISO 14001:2015 – What does it mean? https://advisera.com/14001academy/blog/2017/02/20/lifecycle-perspective-in-iso-140012015-what-does-it-mean/ -
Updating the manual to meet IATF 16949 requirements
Answer:
I assume you've meant Quality Manual, because the standard doesn't mention Apex manual and I'm not sure what Apex manual is. As far as the Quality Manual is concerned, IATF 16949, just like ISO TS 16949 requires quality manual and extends requirements regarding this document.
The previous version of the standard only had requirements from ISO 9001:2008, IATF 16949 kept this requirement and added basically two requirements to the ones existing in the previous version of the standard:
1. to include extent and type of controls for outsourced processes in description of sequence and interaction of processes; and
2. document indicating where in the QMS the customer specific requirements have been met.
For more information, see: How to write the IATF 16949 Quality Manual https://advisera.com/16949academy/blog/2017/05/31/how-to-write-the-iatf-16949-quality-manual/ -
Evidences for policies and controls
Answer: There is no generic answer for this question, because depending upon the policy or control objective, the requirements regarding which should be kept as compliance evidence will vary.
For example, for a backup policy, a record identifying the date, content and ID of the backup media is required, while for access control policy an user account creation record would be needed, and they basically do not share any kind of information field.
So, what I can say to you for identifying required logs, forms and records needed is to evaluate ISO 27001 requirements and which results you expect from an implemented policy or control and which information you need to present, or evaluate, to prove to someone you are actually achieving those results.
This article will provide you further explanation about mandatory records for ISO 27001:
- List of mandatory documents required by ISO 27001 (2013 revision) https://advisera.com/27001academy/knowledgebase/list-of-ma ndatory-documents-required-by-iso-27001-2013-revision/
These materials will also help you regarding mandatory records for ISO 27001:
- Book Secure & Simple: A Small-Business Guide to Implementing ISO 27001 On Your Own https://advisera.com/books/secure-and-simple-a-small-business-guide-to-implementing-iso-27001-on-your-own/
- Free online training ISO 27001 Foundations Course https://advisera.com/training/iso-27001-foundations-course/ -
Surveillance audit
Thank you for the information that you given to me. this ideas are big help to me. -
Risks, opportunities, objectives and aspects
Thanks for your valuable replay
How to determine Risk & Opportunity with mitigation plan document pl. guide ?
Risks and opportunities to be identified for Environmental Management System should be related to environmental aspects, compliance obligations and other issues emerging from context of the organization. Once you identify the risks you need to plan actions to address them. Planning actions includes defining what needs to be done, who will do it, what resources are needed and what is the deadline. For more information, see: Risks and opportunities in ISO 14001:2015 – What they are and why they are important https://advisera.com/14001academy/blog/2016/03/07/risks-and-opportunities-in-iso-140012015-what-they-are-and-why-they-are-important/
How to set Objectives?
Objectives for the EMS or any other management system need to be SMART (Specific, Measurable, Attainable, Relevant and Timely). This enables organization to monitor achievement of the objectives. For more information, see: How to Use Good Environme ntal Objectives https://advisera.com/14001academy/blog/2019/08/27/key-iso-14001-benefits-to-customers/nowledgebase/how-to-use-good-environmental-objectives/
How to determine format for the Aspect and Impact study.
The best way to identify environmental aspects and impacts and to demonstrate process approach is to conduct assessment process by process and activity by activity. You need to observe every process, its inputs and outputs and to determine what can be environmental aspects arising from each process. Then you need to apply some criteria to determine what aspects are significant and require operational controls. For more information, see: 6 ways to deal with significant environmental aspects in your EMS https://advisera.com/14001academy/blog/2016/12/12/6-ways-to-deal-with-significant-environmental-aspects-in-your-ems/