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Excluding clause 7.2 from ISO 9001:2008
Answer:
Clause 7.2 is rarely excluded since it prescribes requirements for customer-related products. It includes determination of requirements related to product or service, review of those requirements and communication with the customers. Some requirements form this clause can be excluded in case of catalogue sales, TV shops, etc. when you do not take customer inputs to make the product and your sales is arranged in a strict way that you do not need to conduct review of requirements related to the product. But the clause 7.2.3 cannot be excluded.
For more information, see: What is an acceptable exclusion in Clause 7 of ISO 9001? https://advisera.com/9001academy/blog/2015/03/24/what-is-an-acceptable-exclusion-in-clause-7-of-iso-9001/ -
New environmental aspects and objectives
Answer:
New environmental objectives related to newly emerging environmental aspect can be established right after the assessment or you can wait for the management review and establish them then. Establishment of the objectives is not conditioned by the certification audit, neither you have to establish objective for each significant environmental aspects. All you need to do is to establish operational control over significant environmental aspects.
For more information, see: How to Use Good Environmental Objectives https://advisera.com/14001academy/blog/2019/08/27/key-iso-14001-benefits-to-customers/nowledgebase/how-to-use-good-environmental-objectives/ -
ISO 17065:2012 requirements
Are all the requirements given in Clause 4.2 of ISO/IEC 17065:2012 and the following being applied?
Are all the requirements given in Clause 4.3 of ISO/IEC 17065:2012 being applied?
.... can you help us to understand that ?
Answer: ISO 17065 is a standard that defines requirements for for bodies certifying products, processes and services. Clause 4.2 is referring to Management of impartiality and clause 4.3 is covering requirements about Liability and financing. First step would be to get familiar with these requirements and than to implement them in yoour organization. You can find the standard at ISO website https://www.iso.org/iso/catalogue_detail?csnumber=46568 or at you local standardization institution. -
Internal/external issues
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Content of the Management review
Answer:
The purpose of the management review is to assess performance of QMS and make decisions to achieve continual improvement. The standard requires several inputs for the management review and these inputs should provide you with enough information to provide outputs that are also prescribed by the standard. You can have some additional inputs and outputs if you like, but the standard requirements represent the minimum. The content of the meeting can be presented through the presentation but there must be some records about the meeting afterwards since it is a requirement of the standard. For more information, see: How to make Management Review more useful in the QMS http ://advisera.com/9001academy/blog/2014/01/21/make-management-review-useful-qms/
Here you can see a free preview of our Management Review Minutes https://advisera.com/9001academy/documentation/management-review-minutes/ -
procedure for Identification of Requirements
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Relationship between ISO 27001:2013 and ISO 27003
Thank you Dejan -
How to define scope of ISO 27001 for software development company
Answer: ISO 27001 does not distinguish between different types of companies, so the process of defining the scope for a software company is the same as for other companies. Generally speaking, for a company of up to 100 employees the best option is to include the whole company in the scope.
These articles will help you:
- How to define the ISMS scope https://advisera.com/27001academy/knowledgebase/how-to-define-the-isms-scope/
- Problems with defining the scope in ISO 27001 https://advisera.com/27001academy/blog/2010/06/29/problems-with-defining-the-scope-in-iso-27001/ -
Clarification of terms
Answer:
The purpose of an organization is the fundamental reason why the organization exists. The purpose of an organization is not the answer to the question “What do you do?” which typically focuses on products, services and customers, but rather the answer to the question “Why is the work you do important?”
Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy. It may also extend to control mechanisms for guiding the implementation of the strategy. strategic direction is a c ourse of action that leads to the achievement of the goals of an organization's strategy.
Intended results represent objectives of your organization, both quality and business objectives. -
Implementing ISO 9001 in finance department
You can use this Free ISO 9001:2015 Gap Analysis Tool - https://advisera.com/9001academy/iso-9001-gap-analysis-tool/ and apply it to your department. First, it is better to check with your Quality Manager if the Finance Department is included in the Quality Management System. In many companies it is not included explicitly, in some companies participants for example while negotiating conditions with customers (clause 8.2).