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Quality assurance vs quality control
Can you please share what is the difference between QUALITY ASSURANCE AND QUALITY CONTROL? -
Updating roles and responsibilities
My question relates to an improvement in our current roles and responsibilities. I need guidance an accurately updating our roles and responsibility documents to include specific ISO 27001 ISO 9001 responsibilities. -
Developing a project quality plan
I was directed today to prepare a project quality plan for a small project. The scope of the Project is DESIGN ENGINEERING OF AN OFFSHORE PLATFORM. Please need your assistance, by giving me a clue on how to go about it, like a sample PQP or table of content. -
Customer satisfaction/sales procedure
Can you advice me about customer satisfaction and how to prepare sales procedure? -
Policy/plan/objectives in ISO 9001:2015 Toolkit
We found the toolkit we purchased very helpful. Is configuration management policy/plan/objectives part of the toolkit? We have not been able to find a template for it. -
Identification and evaluation of legal requirements in an IMS
I found out today that my files missing the procedure for Identification and Evaluation of Legal and other requirements -
Transitioning to ISO 9001:2015
The only thing I am having issues with is how to transition the system we have had for years 9001:2008 to 9001:2015. -
Employees versus self-employed subcontractors
As a service company we provide services in mechanical and electrical installations. Most of our employees are self-employed subcontractors (mechanicals and electricians) with whom we sign separate contracts for different projects. Regarding procedure for purchasing and evaluation of suppliers, does the procedure should also include evaluation of contracted employees? In Purpose, scope and users in procedure template it is stated that procedure excludes personnel services (benefits, wage and salary administration including employment contracts) -
Overview of ISO 9001 implementation
I have an IT company, we develop software, we do networking infrastructure and other services concerning with IT. I pretend to implement ISO 9001 in my company. How can I proceed? -
Documents referenced in the Quality Manual
If a document is not referenced in the QA manual is it still considered a usable and valid document?"