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  • Quality Agreement template

    I purchased the documents toolkit for 13485 and 14971, but I notice there is no Quality Agreement template in it for our vendors. Do you have one of those?

  • Getting ISO 13485

    So to make a long story short, we are basically promised more work if we have ISO 13485 on our belt. In reading the standard I find that it really doesn’t apply to us. We do not do any sterilization, assembly, servicing, design, installation, particular requirements of implantable devices, CFR regulations, special labeling and traceability for medical devices. We do have a Clean Room where we mold medical products that has compliant procedures, risk assessments and so forth.

    XYZ is a small rubber molding manufacturer (33 people) certified to ISO9001:2015 with the exclusion of Design. We manufacture for the Government, Aerospace, Military, Commercial and Medical fields. We manufacture small o-rings and core seals to medical manufacturer that typically ships in bulk with no major requirements such as CFA, FDA, labeling, etc.

    So my question, is it a norm for a manufacturer to be ISO 9001 certified with an emphasis on ISO 13485? Getting ISO 13485 with so many exclusions or at least half of the standard doesn’t seem right.

  • Processes and records for CE purposes

    We are currently using the templates to design our ISO 13485 processes, primarily to apply for CE under the MDR of our new medical device. In the light of this, you could help me out with the following.
    • We designed this medical device together with an engineer of a foreign medical device production facility, which is already ISO13485 compliant.
    • The product will only be produced for us, with our name on it. Some sort of Own Brand Labelling (OBL), but not completely the same.
    • Based on the relevant risk classification rules, we classified the medical device in risk class IIa.
    • We will have full access to all information and data needed to construct the technical file.
    My question:
    1. Are there any ISO13485 processes and records in the template kit that would not be necessary for CE purposes, or would all be necessary, taking into account risk class IIa?
    2. How would an auditor exactly assess the implementation and operating effectiveness of these processes? I would guess according to the corresponding records, but how do they assess whether all records are in place for all cases that a record had to be registered?
  • Customer feedback

    For class III medical devices, looking for guidance to understand what are the responsibilities of a distributor having a full process, from storage and delivery to clinical use activities such as user training and proctoring. this will help me to write a proper quality agreement.

  • QMS training

    Hi, I'm having some doubts on ISO 13485, is it necessary to have QMS training once in 6 months, as per the standard?

  • ISO 13485:2016 vs 13485:2012

    How to identify the new requirements of ISO 13485:2016 vs 13485:2012

  • ISO 13485 and Staff morale

    How can ISO 13485 support and improve Staff morale?

  • Product complaints

    Is there a deadline for handling product complaints?

  • Mould validation

    How important is the mould validation documents?

  • Conformance with ISO 13485

    Does 21 CFR 820 requires conformance with ISO 13485?

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