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  • Customer feedback

    For class III medical devices, looking for guidance to understand what are the responsibilities of a distributor having a full process, from storage and delivery to clinical use activities such as user training and proctoring. this will help me to write a proper quality agreement.

  • QMS training

    Hi, I'm having some doubts on ISO 13485, is it necessary to have QMS training once in 6 months, as per the standard?

  • ISO 13485:2016 vs 13485:2012

    How to identify the new requirements of ISO 13485:2016 vs 13485:2012

  • ISO 13485 and Staff morale

    How can ISO 13485 support and improve Staff morale?

  • Product complaints

    Is there a deadline for handling product complaints?

  • Mould validation

    How important is the mould validation documents?

  • Conformance with ISO 13485

    Does 21 CFR 820 requires conformance with ISO 13485?

  • First qualified person

    Qualification procedures need to be developed and implemented for a test or a certain manufacturing procedure. A test, OJT or validation should be included. However, who can be the "first" qualified person? For the validation of the qualification, there needs to be a person to compare. We are in the process of first developing the qualification procedure. Do we need to establish a procedure that specifies the first person to be qualified? Or can anyone or someone who had been doing the job become a first qualified person?

  • Complaint handling and vigilance reporting

    Pl. enlighten me on the following: How and where to include the determination of vigilance reporting in the customer complaint procedure or process
  • Transition to ISO 13485:2016

    We have an assessment of our QMS to 13485-2003 and need to be in line with 13485-2016 what is the best way to accomplish this?

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