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ISO 9001 - Expert Advice Community

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  • Failing to take corrective action

    What are the consequences if an organisation fails to take corrective action or address non-compliance identified during an audit?

  • Quality assurance in medical education

    I am trying to find the procedures for documenting records for policies in quality assurance agency for medical education.

  • Training and Development Program

    Currently , I am working on my dissertation on People's engagement of an ISO 9001:2015 certified organization as a basis for crafting the Training and Development Program. Kindly share your opinion on this topic I would like to research.

  • Continual review

    How best can continual attention and review be sustained, right down to the junior staff?

  • ISO 9001 in a service industry

    Could you please advise the process of implementing ISO 9001 in a service company or direct us to where we can view further information?

  • Major vs Minor nonconformity

    In ISO 9001 if minor NC repeated in 2 consecutive audits, will it be a major NC

  • Clause 4 vs Clause 9

    Please include information regarding the links between Clause 4 and Clause 9. ie: 

    1. How can we be sure we have identified all the internal and external issues?

    2. How can we be sure we are monitoring and measuring them effectively?

  • Stakeholder requirements

    How to fulfill different requirements of the interested stakeholders. Priorities

  • Supplier quality plan

    We are working on a large project with many suppliers. 
    When should we require a quality plan from our suppliers? What would be a good definition?

  • Legal and statutory requirements

    When it comes to legal and statutory requirements, to which degree is a certification auditor going to check compliance?

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