ISO 9001 - Expert Advice Community

Context of organization - culture, beliefs, values, or principles

What does this mean when said context of organization also include: culture, beliefs, values, or principles inside the organization, Which culture and beliefs referred here?

Process approach auditing

Hi, I understand how to audit to the standard, but as I am changing our internal auditing program to the process approach, I am finding difficulty looking at how to use the approach with top management and some support functions. I am finding that with other process style audits, I am drifting back to the clause by clause model of auditing to the standard. My Quality manager wants to be able for my team to do these audits in an our or so. We are auditing individual processes at our manufacturing site, like the raw material ordering process, maintenance calibration, processing units, etc. (for example).

Am on the right thought path with "the process style" of auditing?

Also, is there some reference of what clauses are most useful to audit against for different types of processes? Say for instance, a maintenance support process vs. a material receiving or shipping process?

Timeframe of the monitoring of environmental aspects.

If I decide to create an environmental management system for my firm in 2020 to then have it certified, should I measure the performance (water use, electricity, CO2 emissions...) of the business in 2020 or is 2019 sufficient? Basically, I am unsure about the timeframe of the monitoring of the relevant environmental aspects.

Mandatory requirement for "effective date"

Our company is following ISO 9001:2015. Is there any mandatory requirement to mention "effective date" in any specific forms or procedures along with the form number and revision?

Statutory & regulatory requirements

I need a detailed explanation of statutory & regulatory requirements with a general example

ISO 9001 vs ISO 22000

How can i be able to integrate the two standards? ISO 9001:2015 and ISO 22000:2018

Remote auditing

I am scheduled to conduct an audit on a defense services organization. With the nature of defense being such that almost all information is proprietary and cannot be passed on as uncontrolled copies to third parties unless those documents and as might be aware some processes will and can only be shown to me in person. In such instances as these, and I am envisaging at least another two similar audits of this nature, how can I be confident of the effectiveness of the outcome of an audit as this. I also have another where I've to submit to a surveillance audit via remote means.

ISO 9001 Process Approach

In my experience small company Directors who I deal with, do not understand or are bothered with a process approach for ISO 9001 they are happy to get through the audit and get the certificate. They see the process approach as a hindrance (Time Consuming) to what they are currently doing and not as an aid to assist them in building a stronger company going forward.

I see that as one of my challenges going forward and look forward to your perspective on the process approach.

Marco de gestión para la calidad de servicios

Me piden en mi trabajo hacer un marco de gestión para la calidad de servicios de tecnologías de información. ¿Me puede guiar en cómo se hace, por favor?

ISO 9001 scope

If an organization has multiple functional sites (similar functions) can the scope be same for all sites.