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  • Documentación contexto de la organización

    Quisiera saber que documento se requiere en el numeral 4.1 COMPRENSIÓN DE LA ORGANIZACIÓN Y SU CONTEXTO ya que hay me habla de determinar las cuestiones externas e internas de la organización pero no tengo entendido que documento exige hay la norma, Gracias"

  • Exclusions in QMS

    Thanks, actually I have a question about exclusions. Our ISO registrar told us in the last visit that we need to remove the exclusion section but I see them in this template. Could you please explain?

  • Where to start ISO 9001 implementation

    I need to implement ISO 9001 but not sure where to start

  • Measuring customer satisfaction

    I work for a alcohol and drug rehabilitation centre. It is difficult to measure customer satisfaction. We do have a customer satisfaction questionnaire that we ask our clients to complete when they leave however in a number of cases they don't want to complete the questionnaire. Or they leave before they are done with rehabilitation (for whatever reason) and they might give a complete irrational score. With regards to customer satisfaction, do we for example have to include this as a target...to improve customer satisfaction? I am afraid that we might set ourselves up for failure if we do this. Or would it be acceptable to show evidence that we obtain feedback where and when possible, and then, if there were any suggestions for improvement, if we log these as suggestions for improvement in our electronic QMS program.

  • How to start the implementation

    Kindly how to start the implementation of ISO 9001:2015?

  • Customer requirements review

    Can you please give me an example of the document that needs to be created by the client in reference to 8.2.3?

  • Quality Management Metrix

    I need implementation the metric of quality.

  • Customer satisfaction and related departments

    Good Day,

  • Bases documentales del SGC

    Iniciación de las bases documentales de una gestión de calidad en miras a una certificación ISO 9001 partiendo
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