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ISO 9001 - Expert Advice Community

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  • Where to start ISO 9001 implementation

    I need to implement ISO 9001 but not sure where to start

  • Measuring customer satisfaction

    I work for a alcohol and drug rehabilitation centre. It is difficult to measure customer satisfaction. We do have a customer satisfaction questionnaire that we ask our clients to complete when they leave however in a number of cases they don't want to complete the questionnaire. Or they leave before they are done with rehabilitation (for whatever reason) and they might give a complete irrational score. With regards to customer satisfaction, do we for example have to include this as a target...to improve customer satisfaction? I am afraid that we might set ourselves up for failure if we do this. Or would it be acceptable to show evidence that we obtain feedback where and when possible, and then, if there were any suggestions for improvement, if we log these as suggestions for improvement in our electronic QMS program.

  • How to start the implementation

    Kindly how to start the implementation of ISO 9001:2015?

  • Customer requirements review

    Can you please give me an example of the document that needs to be created by the client in reference to 8.2.3?

  • Quality Management Metrix

    I need implementation the metric of quality.

  • Customer satisfaction and related departments

    Good Day,

  • Bases documentales del SGC

    Iniciación de las bases documentales de una gestión de calidad en miras a una certificación ISO 9001 partiendo

  • Clause 6

    Hi! in preparation for STAGE 1 for next month, our external auditor asked us for some documentation. When he inquired about how we are going to demonstrate compliance with Clause 6, I responded that we did the risk analysis and it was elaborated a FMEA chart for each department process. He said that is not sufficient.. why not? if the FMEA charts contains mitigation planning activities in a specific column about how we are addressing risks and which resources will be utilized. Also the implementation of the PDCA cycle was responded. Please give us your advice .

  • Prepairing API Sepc Q1 internal audit

    I'm interested in the information you to provide.Now i am in trouble that who don`t know that how to prepare an internal audit for API Sepc Q1 and related API monogrammed product.Could you help me?I hope that you can give some more good advise about this matter.No matter thank you so much again.I am looking forward to replying as soon as possible.
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