ISO 9001 - Expert Advice Community

ISO 9001 Internal Audit

How to conduct an internal audit of civil engineering consultancy firm?

ISO 9001 Question

I am working in a Ship Management company as Safety & Quality Manager for last 3 yrs . Our company is involved in 'Technical Management ' of Oil tanker ships owned by ship owning company. our activity is comes under 'Service Provision'. Technical management means maintenance of ships structures, hull , machineries as per statutory & regulatory requirements plus controlling spare part requirements. and arrange their supply from relevant OEMs . We also utilize services of external parties for servicing various equipments onboard ships, these external parties are normally certified by OEM of that particular equipment. Various major repairs onboard ships are carried out by experienced Repairers who may or may not be ISO 9001 certified . I need to know following - 
1. How to apply requirements of subject clauses 8.5 & 8.6 of ISO 9001:2015 in our above mentioned activities ? 
2. How to develop a process flow chart for above activities ? 
3. Is it necessary that all OEMs & Equipment Servicing companies ?  
Repairers to be evaluated for their performance as per Clause 8.4 of ISO 9001:2015 which normally is extremely difficult in our case ? 

ISO 9001 Question

At the moment we need a logistics service provider who has to provide us with an important service package:

1 .--> Incoming goods inspection for the purchased parts

2nd -> Complaint processing, in the event that complaints arise with purchased parts (delivery delays, damaged packaging, parts not working properly)

3. -> Active interface between purchasing, quality, development and sales

4th -> Coordination of the complaints together with quality, blocking of the NOK parts, coordination of the returns

5 .--> Coordination of changes together with purchasing and a clear overview of the warehouse at all times

6 .--> Coordination of deliveries together with sales and quality

7 .--> Ensure traceability

QA agreement is also valid for services suppliers?

How can we efficiently and clearly accept all of the above-requested information in QAA? According to ISO 9001 2015, which sections?

Can we audit the supplier processes according to VDA 6.3?

ISO 9001 Identifying and Assessing Risk and Opportunity

In identifying and assessing risk and opportunity that need to be addressed, what risk and opportunity matrix/criteria of an organization applicable on its strategic, operational or process level?

ISO 9001 Question

Corrective action process starting from a nonconformity raised by an auditor to close out of the finding? Can you please explain how to perform root cause analysis?

Difference between minor and major nonconformity?

ISO 9001 Successful Implementation

Do you really need to memorize the standard for successful ISO 9001 implementation? What strategy do you recommend?

Audit plans and processes

ISO 9001 The Best Way to Implement QMS

What is the best way to implement the Quality Management System?

ISO 9001 Implementation in a Start-up Company

How likely is it that a new / start-up company would be able to get an ISO Certification.

ISO 9001 Developing Risk Register and an Opportunity Table

I am just trying to look into this risk and opportunity discussion, why not develop a risk register and an opportunity table?