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ISO 9001 - Expert Advice Community

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  • Product vs Service

    Is there a definition what is a product (and service) according to ISO standards?

  • Definición y evaulación de indicadores

    En uno de nuestros proyectos, un cliente desea definir un indicador de desempeño, CANTIDAD DE CONTRATOS, como forma de medir si se cumplen sus objetivos. Lo que encontramos irregular es que desea que se evalúe el indicador desde 33 perspectivas diferentes (fecha, distribuidora, asesor, canal, ......). Nosotros consideramos que son demasiadas y esta hace que no sea un objetivo específico (SMART). Mi pregunta es si es una buena práctica tener un indicador con 33 perspectivas de análisis y si existe alguna documentación que nos de luces sobre este asunto.

  • ISO 9001 y codificación del sistema

    Soy nueva en el puesto de trabajo y quisiera conocer más del SGC ya mi empresa lo tiene implementado y certificado.Mi pregunta es la siguiente: ¿La norma ISO 9001 de 2015 exige de forma obligatoria la codificación del sistema? ¿Para dar cumplimiento al requisito 7.4 de la norma basta con la elaboración de una matriz de comunicación o es necesario un procedimiento documentado?

  • ISO 9001 KPIs

    I need to know how to establish KPIs

  • ISO 9001 Certification before or after breakeven point

    I am from an *** and we haven't reached a breakeven point in our business yet. Do you think we should apply for ISO 9001 certification now or later?

  • Appointing consultants for implementation

    What key points can you provide for the motivation for appointing the same consultant who did the QMS Gap Analysis Audit for the QMS Implementation? This is required for motivation the Board to appoint the same consultant who did the Gap Analysis Audit for the implementation?

  • Renewing mandatory documents

    Could you list the mandatory documents which have to be renewed annually? E.g. Quality goals?

  • ISO 9001 and remote audits

    I have an outstation audit for ISO 9001:2015 scheduled for a school so will it be advisable to conduct this audit as Remote audit in view of Corona virus pandemic?

  • ISO 9001 application in Information technology

    Explain the standard application of ISO 9001 in information technology

     
     

  • ISO 9001 Internal Audit requirements

    Pls explain the Internal audit program and Conduct ,Check list preparation and Internal audit report
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