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  • Retention of documented information

    I'm curious to know whether Documented information to be retained for 8.4.2.?

  • ISO 9001 doubts

    1. Please explain what is contingency action as per 8.2.1?

    2. Please explain "Organistaion can meet the claims for Products & services it offered" as per 8.2.2

    3. Design engineer can perform Internal Audit of Design Department in same organisation.? I think it's a violation of 9.2.2 (c). Please confirm.

    4. Customer satisfaction to be monitored as per 9.1.2. No Documented information to be retained. Is it so.?

    5. I couldn't find 'preventive action' word. Is it romed from current version.? Please confirm.

    6. What does mean by "Organistaion shall ensure"....? I think documented information to be maintained whenever require but if only above statement is mentioned then no requirement of maintaining the documented informmation. Is it correct.

  • Strategic direction in the context of ISO 9001

    What is a strategic direction?

  • Quality audit

    Describe the steps in conducting a quality audit, key inputs, activities, and outcomes?

  • Road map to ISO 9001

    What are the different phases involved in the road map to ISO 9001:2015 certification?

  • Lab processes

    What is the ISO 9001 series for lab processes?

  • Verifying corrective action implementation

    Can an auditor verify that agreed corrective actions have been effectively implemented?

  • Remote auditing criteria

    I have a question about remote auditing, what criteria should be taken into account as an auditor. Do you have a demonstration video on how to do a remote audit?

  • ISO 9001 certification cost

    How much is the cost of a third-party audit to a 2,000kg/hr coffee processing plant dry mill and 5,000 kg/hr wet mill.

  • Clause 8.4. non-conformity

    I have received a Minor NC regarding ISO 9001:2015
    Clause 8.4 - he mention that "The criteria for the evaluation and selection process of a sample of the supplier found not effective."
    and in the finding evidence mentioned below details:
    during the assessment, the vendor evaluation criteria for the selection for the selection for the sampled contracts found not specific. e.g. criteria for the supplier qualification and the ability of externally provided products and services found not clearly defined for
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