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Management review

Is it mandatory to perform a management review in a year.? If an organisation does management review once in three years, Is it Ok or Non conformity.?
Preventive action

Is preventive action a proactive approach?
Key Performance Indicators for a QMS

What are the examples of Key Performance Indicators for a QMS applied in a retail company?
Cambio del alcance del servicio

Trabajo en una empresa certificada en ISO 9001, queremos cambiar el alcance del servicio por ejemplo el servicio certificado es "x" y queremos cambiarlo a "Y", conservando la base del SGC, que me recomiendas para realizar este cambio.
Quality audit steps

Describe the steps in conducting a quality audit, key inputs, activities and outcomes in each step..??
Clause 7.5.3.2 external documents

What are the list of external documents as per ISO 9001 clause 7.5.3.2?
Process mapping VS Process flow chart

What are different between process mapping & process flow chart
Supplier classification

How do I classify a supplier? Is there any suggestion you might have in terms of putting controls on the supplier?
Retention of documented information

I'm curious to know whether Documented information to be retained for 8.4.2.?
ISO 9001 doubts

1. Please explain what is contingency action as per 8.2.1?

2. Please explain "Organistaion can meet the claims for Products & services it offered" as per 8.2.2

3. Design engineer can perform Internal Audit of Design Department in same organisation.? I think it's a violation of 9.2.2 (c). Please confirm.

4. Customer satisfaction to be monitored as per 9.1.2. No Documented information to be retained. Is it so.?

5. I couldn't find 'preventive action' word. Is it romed from current version.? Please confirm.

6. What does mean by "Organistaion shall ensure"....? I think documented information to be maintained whenever require but if only above statement is mentioned then no requirement of maintaining the documented informmation. Is it correct.