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ISO 9001 - Expert Advice Community

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  • Risk-based thinking as a strategy on universities

    I am a Ph.D. student doing a seminar paper on customer satisfaction based on risk-based thinking as a strategy. Is it possible to have an overview of the global perspective on the above strategy in universities

  • Environmental and Safety Management

    Is Environment and Safety management included under HR Documents for ISO 9001 Certification?

  • Preparing a Risk Assessment Procedure

    I need your kind help to prepare a Risk Assessment procedure to Real Estate company. Would you please advise that what are the major points should be include the procedure this? Your kind support would be much appreciated. 

  • ISO 9001 process flow diagram

    Hi I need some info and help on this area
    Using the ISO 9001 process flow diagram, state the major actions your laboratory have to take from request of testing by a client to the final reporting of test results.

  • ISO 9001 and corporate office audit

    I have a question: Is there any possibility of the need from our registrar to audit our corporate office that is involved in couple of functions like it designs some of our products which we just assemble and sell to our customer. Also in new suppliers development, Hiring of Managerial staff, IT support etc. ISO 9001 certificate is for our the six assembly sites only. please advise.

  • Certificación y objetivos de calidad

    Estoy haciendo un análisis de una empresa que quiere certificarse, y sus procesos no los cumple en el tiempo estipulado. Porque lo que necesito es encontrar ejemplos de Objetivos de Calidad que pueda cumplir la empresa que se quiere certificar. Y es que la documentación obligatoria es Politica de Calidad, donde prácticamente se definen ahí los objetivos que se quieren alcanzar. Otro documento obligatorio es el alcance. Estoy elaborando el manual basándome prácticamente en la norma, y se necesita además la revisión por la dirección. Eso no es problema, el problema que tengo ahora es buscar los objetivos de calidad, acorde a lo que la empresa puede cumplir

  • Upgrading the Project Quality Plan to ISO 9001:2015?

    We are working on a project (mega construction) for which Project Quality Plan was submitted in 2016 and was based on ISO 9001:2008 and accordingly all project procedures are being employed till date. Knowing that ISO 9001:2008 is no more valid since March, 2019 do we need to upgrade the Project Quality Plan also to be in line with ISO 9001:2015? Off course If it is necessary, It will have major impact on project processes as all documentation and reporting will change accordingly so kindly confirm If it's a must do for ongoing project or not. Thanks in advance

  • Exclusión del requisito de diseño

    Nosotros somos una empresa de venta y reparación de motores y estamos certificada bajo la norma ISO 9001, para que nuestros motores puedan venderse necesitan un kit de acople al equipo, el cual se ha fabricado internamente, nosotros excluido el requisito de diseño, ya que solo certificamos la reparación y venta, el punto es que al ser este kit importante para la instalación y de ello pueda depender el correcto funcionamiento del motor, es valida esta exclusión.

  • Top Management Audit

    I want to audit our Top Management, however there is no guide for them to audit for ISO:9001 and ISO 14001. Could you help me on the to provide a checklist or a guide?

  • Surveillance audit for a new facility

    We added a new facility this year. Our surveillance audit is this coming January. Do we need to do anything now or address it to the auditor in the next audit
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