ISO 9001 - Expert Advice Community

ISO 9001 Project task implementation

What is the meaning of a project task and how can we implement it? 

Review of QMS procedures

My question is about the review of QMS procedures: I there any requirement to review internal procedures at planned intervals (e.g. once a year)?

If so, what should be the scope of such a review? I usually send SOP’s for review once a year just for the owners to confirm whether the document is still valid/current or not. Other than this, a procedure will be review in terms of content, when the owner sees an opportunity for improvement, or as a result of corrective action.

Relationship between ISO 22301 And ISO 9001

Help on knowledge management implementation

We have a new unit in my office and am in charge of the responsibility of knowledge management. It will entail succession planning, knowledge retention, creating a policy plan for knowledge management.

Clauses 8 & 10

I kindly wanted to ask how exactly we can implement clauses 10 and 8 (improvement and operation) in Health industries like hospitals, and what are the procedures that should be taken to implement these clauses.

ISO 9001:2015 clause 4 internal and external issues vs interested parties

 Can you explain ISO 9001:2015 clause 4 internal and external issues vs interested parties, please? Companies use very general terms there.

ISO 9001 clauses relating to Incoming Quality

Advice me the ISO Clauses that relate to Incoming Quality.

Managing customer complaints

I am working in a communication company. I have 203 customers and the registered 90 complaints regarding service issues in the whole month. I like to know is it fine as per ISO standard or not as the daily complaints % is approximately 3%

Context, internal and external factors and interested parties

How to implement the analysis of the context, internal and external factors and interested parties.

Interpretación de requisitos de la norma

En el apartado 0.1 la norma plantea:
0.1 Generalidades
Los beneficios potenciales para una organización de implementar un sistema de gestión de la calidad basado en esta Norma Internacional son:
a) la capacidad para proporcionar regularmente productos y servicios que satisfagan los requisitos del cliente y los legales y reglamentarios aplicables.
Mi pregunta es:
A qué se refiere cuando expresa: "requisitos legales y reglamentarios aplicables"?
En el apartado 8.2.2 Determinación de los requisitos para los productos y servicios se plantea:
a) los requisitos para los productos y servicios se definen, incluyendo:
1) cualquier requisito legal y reglamentario aplicable;A qué se refiere cuando plantea: "cualquier requisito legal y reglamentario aplicable" ?
Agradezco por adelantado su colaboración en el esclarecimiento de mis dudas. Saludos.