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Objetivos estratégicos vs. Objetivos de calidad
Cual es la diferencia entre Objetivos Estratégicos y Objetivos de la Calidad? -
Responsibility for organizational knowledge
"Who should be responsible to hold the org knowledge with other word who should be the center controller?” -
Use of certification logo with products
"I have a question about the use of ISO Certificates of our manufacturer. -
Emergency medical service key performance indicators
How could I get the Emergency medical service key performance indicators? I need It for my research. I will say thanks for the answer. -
Acciones preventivas vs. acciones para abordar riesgos y oportunidades
En el capitulo 10.2 No conformidad y acción correctiva de la norma ISO 9001 2015, establecen los mecanismos para el tratamiento de las no conformidades, entendiendo claramente que estas requieren una acción de corrección o acción correctiva y si esta constituye un riesgo tratarlo de acuerdo a lo establecido en el 6.1..... pero mi pregunta se orienta que en auditorias externas he recibido 2 no conformidades que como repito se como tratarlas..... y 5 observaciones y recomendaciones (estas se trataban con acciones preventivas en la 2008) las cuales no comprendo exactamente como abordarlos o al menos como plantear el formato o formulario a emplear y/o que debería contener este formulario, ya que debido a que ya no se contemplan acciones preventivas debo replantear las acciones para abordar este punto , mas no se como. agradecería su gentil apoyo a mi pregunta. -
Required documented information
"My inquire is about custom clearance activity, I don't find any requirements for ISO9001 for that topic .... we have an employee deal with service provider which will make custom clearance activity till the goods received in warehouse so it only (service provider selection, evaluation) that should be documented and implemented. My question is do I need to make in details procedure for the key-person who handle communication with custom clearance service providers and that procedure describe details about how our employee deal with service providers and with financial dpt. to pay for the service which is very logic and doesn't produce mistakes.” -
Implementing risk-based thinking
"I plan to add a column in our Company Quality Activity plan to cover requirements related to risk based thinking. I am wondering if we need to have records of the full results of the risk Assessment (full description) or is a checkmark or "completed" remark sufficient. I also plan to have a written procedure of how the risk assessment shall be done when all planning activities handled on the Quality activity plan. Do you agree that this is required by the 2015 standard?” -
Implementing a QMS
"How can my organization self-implement ISO 9001 at best, and what are the dependencies that may exist?” -
Policy in business card
If you have your policy on your business card must it have a revision listed and if not is it a non conformance? -
Nonconformity occurrence and risks
"We are trying to address a nonconformance on the subject item (10.2) and I'm not sure how to address it. The auditor was looking for evidence that we accessed the risks and opportunities with each corrective action. Is this right. Or can it be part of our annual context analysis and management review(s)?”