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  • Does acceptance by exception by the customer must always be formalised by the supplier?

    I need to understand if the acceptance in derogation by the customer must always be formalized by the supplier? I recently did an audit, I saw that the NCs are kept, etc ... while the request in derogation is not ... (otherwise by email, etc.) subsequent actions taken.
    Usually, our suppliers open their own internal NC, with their own form and send it to us with the request in derogation. For the less serious ones, they send us a simple email (they already know that they are simple reports). 

  • ISO 9001 Organization and stakeholders context analysis

    How would you conduct an organization and stakeholders context analysis?

  • ISO 9001 Secondary review

    The company I work for is a biotechnology company and we hold ISO 9001 certification. We keep records as required by ISO, however, I was wondering if the quality department needs to perform a secondary review on all or some of the records. 

  • ISO 9001 QMS

    I'm totally new to ISO 9001 standards but I'm assigned to prepare a quality manual and quality management system. Kindly guide me about the basic procedure and standards to read and understand.

  • ISO Waste collection service

    Can a waste collection service exclude clause 8.3 for its scope? 

  • ISO 9001 and the QMS Manual

    If ISO 9001:2015 does not require a QMS Manual then what should be in its place

  • ISO 9001 top management

    Who exactly is the "top management" when implementing ISO 9001?

  • ISO 9001 Risk and Opportunities

    Can I have more details of the context of Organisation, and Risks, and Opportunities? 

  • ISO 9001 risk menagemnt

    How can the risks be effectively monitored, analyzed and evaluated, and then reported during management review meetings?

  • ISO 9001 Ho to write quality manual

    Could You advise how to write correctly the Quality Manual, how to structure it? What are the main parts of the Quality Manual?

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