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Training internal auditors
"Our company is scheduled to be audited for certification of the 9001:2015 edition. We're currently certified with the 2008 edition. Question: Does my internal audit team members have to be "trained/certified" by an external registrar for the 2015 edition? Or can we simply perform our own internal training program to communicate the changes with the new standard?” -
Process modeling
"I am interested in becoming a business process specialist and wondering if you have any book or guide that you can share on how to develop business processes for a business entity /department to fulfill ISO standard requirements e.g ISO 9001.” -
ISO 14001 and stakeholders
"How ISO 14001:2015 protect stakeholders? -
7.1.6 Conocimientos de la organización
Te escribo porque tengo una pregunta. En la norma ISO 9001:2015 hay una nueva exigencia que se llama "7.1.6 Conocimientos de la organización". Podrías comentarme un poco sobre esta nueva clausula y también si hay documentos/formularios a presentar para mostrar el cumplimiento de esta exigencia ? -
Cláusula 7.4 de comunicación
La cláusula 7.4 Comunicación tiene mucho más énfasis en esta nueva versión. Pero ¿Qué información se puede mostrar en la auditoría de transición? ¿Qué proceso o área sería la más recomendable para ser auditada? -
Conocimientos de la organización
La cláusula 7.1.6 Conocimientos de la organización ¿cómo es recomendable auditarla? ¿A cada proceso o particularmente al área Gestión de Calidad?. Entiendo que podría ser de ambas formas pero tenemos el tiempo muy escaso y nos sería muy útil saber de su experiencia. -
ISO 9001 and procurement
"I am part of a procurement organization. Is this ISO9001-2015 specific to procurement and the entire supply chain management organization?” -
Risk with a positive and negative impact
"I am a Risk Management Practitioner and I use risk as a general term for Threats (risks with negative impact) and Opportunities (risks with positive impacts). When I started to learn about ISO standards I saw that all of them are using the word risk only for threats. I want to know if, for ISO 9001:2015 implementation it's mandatory to use risks and opportunities (as the standard required) or I can use risk (as I usually do).” -
Boundary in ISO 9001 scope
"The organization shall determine the boundaries and applicability of the quality management system to establish its scope. What is meant by boundary in ISO 9001 Scope?” -
Documentation and the process approach
"I am new to ISO with little experience. Our company has various departments which all have individual procedures and work instructions. I am not sure under which clause these procedures and Work Instructions must fall? A consultant assisted us and created a Clause 11 (Procedures), clause 12 (Work Instructions) and clause 13 (Flow Charts). According to my understanding ISO 9001 has only 10 Clauses so i'm confused. Please assist.?”