"What do you suggest as key performance indicators for a maritime training institution like ours. We are a government training institution for Filipino seafarers. I would like to know what are the possible key performance indicators in our QMS (9001) are appropriate?"
ISO standards for public sector
What type of ISO is applicable to public sectors?
Effectiveness of a QMS
“I would like to know how to measure the effectiveness of a quality management system? Are there evaluation criteria or key performance indicators to gauge if our QMS is functioning well?”
List of external documents and Quality Manual
We have started the implementation now and are working through the task list in the project plan and have a couple of questions that we would appreciate your help with:
Defining severity and probability
Can you please tell me how to get severity in probability point? I meant to say how to calculate base risk in risk analysis.
Interested parties, risks and opportunities and IMS
I need to know about the Risk Assessment which is the new clause in the ISO 9001:2015 standard.
Organizational knowledge - Clause 7.1.6 of ISO 9001:2015
I'd like to understand how I can solve the clause 7.1.6 of the new ISO 9001:2015. Is it possible to have an example?
Thunderstroke?!?
As per ISO27005; what is Thunderstroke? Does it refer to lightning strike or is is something else?
Release product and services
Please suggest how to address clause no.8.6 release of product & services.
Determining organizational knowledge
How to determine the knowledge necessary for the operation of its processes and to achieve conformity of products and services, example Production process, Quality control process or Purchasing process etc. Could you give me an example of such matter, and also this clause should be documented procedure or not. Your reply will be highly appreciated.