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Contexto de la organización
Con respecto a la determinación del contexto de la empresa y el análisis de las partes interesadas, cual seria la periodicidad de evaluación de estos dos temas o en que casos debemos realizar una evaluación de ellos ? -
Organizational knowledge and competency
"How do we differentiate between organizational knowledge and competency requirements in ISO 9001:2015? Do you have examples that illustrate the difference between the two?" -
Auditing clause 5.1.2
Hi. May I know how to audit the clause 5.1.2? -
Use of SWOT analysis
When addressing clause 4.1 of ISO 9001:2015 we determine internal and external issues, topics from the context where an organization is immersed and from the inside of the organization itself. Personally, in my work, I like to transform those internal and external issues in a SWOT matrix. Those internal and external issues can be very useful when determining risks and opportunities. For example, one weakness can be, “60% of our sales are for only one customer”. The company can consider this as a basis for determining a particular risk in the commercial related processes. Normally one does not do a SWOT analysis for each individual process. -
Quality policy and transition
"Please note in 2008 version it was 5.3(b) commitment to comply with requirements but in 2015 version it is 5.2.1(c) Quality Policy includes a commitment to satisfy applicable requirements. So my question is what is the basic difference between requirement & applicable requirement, it is related to setting quality policy" -
External audit principles
I want to know the principals of external audit during the certification process. -
Which standard to use in internal audits
"Hi! please assist me in my concerned. As of now, we are still certified in 9001:2008 standard and going to update in new 9001:2015 standard by the year 2018. Is it advisable to conduct an internal audit base in 9001:2008 with alignment to 9001:2015 standard? or which is better? thanks" -
Exclusion of ISO 9001 requirements in call centre
I have some questions, if organization's business is services provider (call center services). Does it need to apply clause of 8.3 for design and development of services. This clause is for product design and service which is included in product or separate "Design and development of products and Design and development of services? Also this ISO 9001:2015 permit organization to wave clause of 8.3 only but if customer has no "property belonging to customers or external providers as clause of 8.5.3; how can I do if I could not waive. -
Auditing finance department
Please, how should be audited in the area of finance? what are the processes that should be very careful when doing auditing in the area of accounting and finance?