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  • Excluding sales process from QMS scope

    Hi Team We are reviewing the scope of our ISO 9001 Certification. Currently we are ISO 9001:2008 and looking to move to 2015. We are a small auto manufacturer where we convert American vehicles from left to Right Hand drive for the Australian market. Does ISO 9001 require us to include the Sales part of our business in the scope of the Quality System? Currently it is included, we have moved the Sales area to a new, separate premises and are wondering if it is still required to be in the scope?
  • Context of the organization and risks and opportunities procedure

    1. Since the Context is a one time definition unless it changes sometime well in the future, can it be described in the Quality Manual?
  • Risk assessment, process control and management review in QMS

    I would like to know more about risk assessment, process control and management review.
  • Documenting scope without quality manual

    Further to you email below, the quality manual in ISO 9001:2015 is not required anymore. So where should we define the scope of the quality management system, and the key processes and procedures ??
  • Exclusion of clause 7.5.2 from ISO 9001:2008

    I m working in a sales and servicing of fire extinguishers products industry,is 7.5.2 applicable as an exclusion?
  • Training effectiveness and job descriptions

    I have few questions, please:
  • Understanding context of the organization

    Context of organization - Understanding the organization and its context, and understanding the needs and expectations of interested parties
  • Documents and records serial number

    Why are documents and even records need to have a serial number?
  • Appendix Clarification

    In document control procedure are Appendix 1,2,3,and 4 equal to level 1,2,3,and 4 documents? I have a quality records index in my current QMS that includes retention time, would that index be the same as Appendix 4?
  • The purpose of non-conformance record

    What then is the advantage for the report as far as management is concern(regarding to non conformance report)?