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  • Training effectiveness and job descriptions

    I have few questions, please:
  • Understanding context of the organization

    Context of organization - Understanding the organization and its context, and understanding the needs and expectations of interested parties
  • Documents and records serial number

    Why are documents and even records need to have a serial number?
  • Appendix Clarification

    In document control procedure are Appendix 1,2,3,and 4 equal to level 1,2,3,and 4 documents? I have a quality records index in my current QMS that includes retention time, would that index be the same as Appendix 4?
  • The purpose of non-conformance record

    What then is the advantage for the report as far as management is concern(regarding to non conformance report)?
  • Auditing without documented audit procedure

    How is internal audit is listed in the mandatory documents as well as non mandatory documents under the section- List of mandatory documents required by ISO 9001:2015" Internal audit program (clause 9.2) and Results of internal audits (clause 9.2) are mandatory but Procedure for internal audit (clause 9.2) are not mandatory) without a procedure can you run internal audit program?
  • Document control

    What are necessary documents that Document Controller must have from other department? Is it necessary all documents or forms? what are those necessary forms that Document controller must collect or must keep?
  • ISO 9001 risk assessment and FMEA

    Please, kindly advise me that how to do risk based assessment & context of the organization. If we use FMEA tools for this, can you send us sample sheet.
  • Implementing risk management

    I want to know how to implement Risk management and templates of the same.
  • ISO certification for SMME

    I currently depend solely on information supplied by GOOGLE and I would like further assistance. there is a likelihood that we will be of service to Overseas clients and though we have submitted our details viz:- company profile ,company registration details,mission-vision and values statement, together with our level BBBEE Certification,they still require an ISO Certification,Please can you help? Our manufactured products are for the Military,Mining,Automotive,Aviation & Telecommunication industries.