"Our company has already ISO 9001:2015 certificate. We will be audited in April integrated with EMS which is new. I just want to ask a question about company context. We have prepared a procedure for determining the context of the organization. In this procedure, we mention about internal and external context, but these include only context items and their definitions, not the current situation analysis. We also created a list of interested parties including their needs and expectations and we have defined documents/processes/activities supporting these needs and expectations in this list. We have also companywide SWOT analysis and process-based risk analysis. But I cannot find a way to have a link between them easily. We don't have a SW for our documentation system. What should I do or use more?”
Scope of ISO 27001 and ISO 9001
"We are just starting our ISO 27001 implementation, could we use the same scope for ISO9001?”
ISO 9001 and complaints handling
"In which clause do I find the customer complaint procedure?”
Becoming lead auditor and trainer
1. I would like to become lead Auditor on QMS and EMS what will be the steps?
Retaining time for records
“How many years does an organization need to retain a record by soft or hard copy?”
Document preservation
“Is it true that when a flyer of any sort is posted it MUST be in a plastic cover? While we know dates are required, is it really necessary to post everything in plastic?”
Fake ISO certificate?
“How can I check if the ISO certificate is not fake? Or original?”
Periodicidad de las calibraciones
me surgen dudas sobre la periodicidad de las calibraciones de instrumentos de medida, ya que si hago caso de las recomendaciones del fabricante debería calibrarlos anualmente (con el coste que eso implica). ¿Podría decirme cada cuanto debo calibrarlos?
Reviewing documentation
“1. How old can ISO 9001 2015 mission statement be or in another word, how often it has to be updated?”