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ISO 9001 - Expert Advice Community

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  • Documenting actions to address risks and opportunities

    Is it really required for an institution to give action plan in addressing their risks and opportunities? Although, our external auditors (for re-certification) included them for documents required in review purposes and audit plan preparation? Thank you.
  • Documenting clause 8.1

    Can you please kindly advise if we are required by the standard to maintain and retain documented information for clause 8.1? If so, can you please provide examples of documented information that should be maintained and retained.
  • What is Quality Assurance

    What is Quality assurance?
  • Can you figure out interfaces and dependencies

    Sir, Can you please put some light on these two scenarios: 1. I've created a webpage, which is hosted on servers of organisation A. Webpage is just a GUI, at the backend, we're utilising the services of SAINT... basically, our organisation provides customers a GUI and paying SAINT for the services going on the back of our webpage. Can you please point out any interfaces and dependencies involved here? 2. We're using a product called Alienvault, for the SOC analysis. In our organisation we have terminals for analysis ( traffic, vulnerabilities in system etc) . At our customers end we have installed Alienvault software at some nodes. All the logs resides on the servers of Alienvault. Can you please help me figure out the interfaces and dependencies in both the scenarios above????
  • Functional Quality Objectives for Website development and maintenance

  • ISO 17021 Control of Documented Information

    I am concerned that a great deal of documentation/forms provided by the CB that I am conducting audits for (including Audit Plan forms and MS Audit Process instructions) do not have any of the ISO 9001:2015 Clause 7.5.2(a) requirements.
  • Objectivity vs Impartiality

    What are​​ the differences between objectivity and impartiality with regards to an internal audit?
  • Reviewing processes

    After making the QMS processes for our organization, how can I review it on a timely basis?
  • ISO 9001

    Hello everyone, Very informative posts and answers! In a few days I will be posting some questions and hope you can help me as well. Thank you.
  • Documentation Toolkits

    What is the value in using a proprietary documentation toolkit in an organisation with strict brand guidelines? Is it a feasible option to simply copy the main body of text from a completed toolkit document and paste it into a brand-compliant document? Thanks, Brian.