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Quality objectives
Please: Our organism are implementing for the first time the iso 9001 standard and now the project team are making the quality objectives. and we have some troubles like this : - the objectives choosen, is directly coming from our company objectives and they put for each processus it's objective but there is no improvement!, for example for maintenance processus they said : we will repect the maintenance schedule at 100%, for sales we will repect 100% of the schedule! and in our politique quality : we put : we will improve our processus! 1- Are they correct objectives? 2- I told to them, that when we put processus objectives, we have to choose an objective with an improve like : Reduction in internal defect rates, scrap rates, rework, reduction in cycle time, changeover time, process audit results, plant availability / breakdowns monitors. are you agree? thank you in advance -
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