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Auditor certification recognized and at own pace
"I understand I can take an Internal Auditor course (c.2days) or a lead auditor course with the test (5 days). Are there any other ways a person can demonstrate on their CV knowledge of the QMS (and/or EMS) standards, with external qualifications/ recognition?” -
Benefits of certifying a quality management system
1. Is it compulsory for any company to be ISO certified or implement the ISO quality management system standards? -
Scope determination - a management not a technical decision
"We want to limit the scope to one particular department. Is it okay?” -
Monitoring and measuring and customer satisfaction
"What kind of data analysis is required for the implementation of ISO 9001:2015 give your answer activity process or department wise. Define the various methods for measuring the customer satisfaction -
Getting top management support
"I am currently in the process of preparing a business case for ISO 9001 for our board. Could you give me some advice on the content which should be included?” -
Exclusions in the scope of the QMS
I have a question in relation to 03_Quality_Manual and specifically section 2.1 Exclusions. From by research it appears that this section only applies in the case that ISO 9001:2015 has been implemented? Such that, if ISO 9001 has not been implemented there are no relevant exclusions. Can you please confirm this is correct. -
Customer complain log
what I have to consider when I I'm preparing the customer complain log on form in ISO 9001 -
Creación, revisión y aprobación de documentos
Tengo una duda sobre la verificación de un procedimiento ya creado. El creador del procedimiento, la persona que revisa/hace el test y el que aprueba el test, tienen que ser 3 personas independientes? Muchas gracias. -
External documents control
"We have already been awarded ISO 9001 in 2017, however in order to keep this we are being assessed again, therefore, we need to know if there are any new legislation updates that we need to be aware of. We run a small research and development engineering business.” -
Asset management, IT and ISO 9001
"Is asset management part of the QMS audit for IT?”